Hi Jan and Andrew
  I have just got off the phone to Optus and I am really quite confused. I have been told that due to apparently unknown commercial reasons they cannot run a TTY phone through their standard phone line system and due to fact that at this point there is only Optus ADSL 2 in our area and not cable (but there is Telstra cable cause thats what we currently have) I cannot have a TTY phone. They also apparently dont have TTY phones for rental which is what Hearing Solutions was getting at they get the equipment from telstra and we pay more for it!

  So I am confused because they should be able to run TTY through any phone line surely?
  2. Do they or do they not have a disability service? because one person says they do and another says they dont have their own equipment they just get it through telstra
  3 a couple weeks ago a guy from optus turned up and said we do have disability equipment and we are upgrading the phone lines in your area.
  ]4 Hearing solutions told me to contact the NRS and I rang them but got answering machine for them to call back this is the voice helpdesk 1800 no. Does anyone know if theres a public holiday in NSW today cause it said they weren't open then and I cant work out why it went to a machine and just didn't put me on hold?

  Anyone got an idea of who to ring in Optus to find out correct information??

  Thanks
  Erin
    ----- Original Message -----
    From: Richard Fleming
    To: shhhgroups@googlegroups.com
    Sent: Tuesday, October 27, 2009 7:32 AM
    Subject: {SHHH Support Group} Re: Having trouble hearing over the telephone. Participants needed

    Hi Erin,

    Did you know that Optus has a disability service?

    Jan

    From: shhhgroups@googlegroups.com [mailto:shhhgroups@googlegroups.com] On Behalf Of Erin Mckenzie-Christensen
    Sent: Monday, 26 October 2009 11:59 PM
    To: shhhgroups@googlegroups.com
    Subject: {SHHH Support Group} Re: Having trouble hearing over the telephone. Participants needed

    Thats OK I will ring Optus tomorrow and enquire myself. I will see what they say.

    I did the TTY trial today and it appears due to my visual impairment I will need to use the superprint TTY which needs a phone set up with it. I do not know what equipment Optus have and what equipment they use from Telstra. But  will see what I can find out from them and let you know.

    Erin

      ----- Original Message -----

      From: Andrew Stewart

      To: shhhgroups@googlegroups.com

      Sent: Monday, October 26, 2009 9:18 PM

      Subject: {SHHH Support Group} Re: Having trouble hearing over the telephone. Participants needed

      Sorry Erin,

      I don't know the answer to your question.

      Let me know what Optus say.

      Regards

      Andrew Stewart
      Technical Manager
      Printacall Communications Technology
      2 Doig Ave,
      Denistone East 2112
      Sydney, NSW
      Tel:   (02) 9809 2392
      Fax:  (02) 9809 2345
      TTY:  (02) 9809 1283
      Mobile: 0411 757 622
      astew...@printacall.com.au
      www.printacall.com.au

      Printacall does not endorse email as a secure method of communications. Nevertheless, the information contained in this email and any attachments (e-mail) are confidential and may be legally privileged. If you are not the intended recipient and/or agent for the recipient, you are hereby notified that you have received this email in error and any use, review, dissemination or copying of this email is prohibited. If you have received this email message in error, please notify our office and destroy the email. Your assistance would be appreciated.

--------------------------------------------------------------------------

      From: shhhgroups@googlegroups.com [mailto:shhhgroups@googlegroups.com] On Behalf Of Erin Mckenzie-Christensen
      Sent: Monday, October 26, 2009 4:14 PM
      To: shhhgroups@googlegroups.com
      Subject: {SHHH Support Group} Re: Having trouble hearing over the telephone. Participants needed

      Hi andrew I have another question for you regarding carriers other than telstra and disability equipment.

      Currently I have a big button phone, extension ringer and I will be also getting a cordless phone (cause of being in wheelchair and cant make it to phone on time and I will be able to transfer to big button if I cant hear on it) and also a thing that a lamp plugs into and flashes when the phone rings. I will probably transfer to TTY at some point but will still need most of the above equipment. I think I will need the superprint cause the standard TTY is too small for me to read. Anyway normally through telstra you pay $3 a month and you can have as many pieces of equipment as are necessary BUT according to hearing solutions yes other carriers can get the equipment but you have to pay $3 per piece of equipment per month so if you have 4 or 5 pieces instead of being $3 it would be 4 times that. I reckon that just because you are hearing impaired doesn't mean that you dont have a choice of phone carrier so you can rent the equipment. I am so sick of telstras charges especially for the internet. Optus are far cheaper.

      So do you know whether this is correct information or whether hearing solutions are wrong because it may affect who we change to next year when the phone plans run out?

      I have also managed to get them to exchange my big button phone since one of the keys are sticking.

      Someone is coming to my house to demonstrate how the superprint TTY works for me as well.

      Personally it left me a bit speechless cause it was SO different from how you normally communicate on the phone BUT at least there wasn't the confusion that is usually created with misunderstandings on the phone. It was nicely demonstrated to Caroline when we contacted the telstra disability equipment service using the big button phone. Um at one point I thought the lady said corridor when really she said cradle as in the phone cradle for the cordless phone. It was SO funny. I explained the hearing impairment and we were both cracking up with laughter cause it was so funny when I worked out what she was really saying.

      Thanks so much for your help

      Erin

        ----- Original Message -----

        From: Andrew Stewart

        To: shhhgroups@googlegroups.com

        Sent: Sunday, October 25, 2009 4:26 PM

        Subject: {SHHH Support Group} Re: Having trouble hearing over the telephone. Participants needed

        Hi Erin,

        All their contact details are on

        http://www.telstra.com.au/abouttelstra/commitments/disability/contact...

        Regards

        Andrew Stewart
        Technical Manager
        Printacall Communications Technology
        2 Doig Ave,
        Denistone East 2112
        Sydney, NSW
        Tel:   (02) 9809 2392
        Fax:  (02) 9809 2345
        TTY:  (02) 9809 1283
        Mobile: 0411 757 622
        astew...@printacall.com.au
        www.printacall.com.au

        Printacall does not endorse email as a secure method of communications. Nevertheless, the information contained in this email and any attachments (e-mail) are confidential and may be legally privileged. If you are not the intended recipient and/or agent for the recipient, you are hereby notified that you have received this email in error and any use, review, dissemination or copying of this email is prohibited. If you have received this email message in error, please notify our office and destroy the email. Your assistance would be appreciated.

------------------------------------------------------------------------

        From: shhhgroups@googlegroups.com [mailto:shhhgroups@googlegroups.com] On Behalf Of Erin Mckenzie-Christensen
        Sent: Sunday, October 25, 2009 2:49 PM
        To: shhhgroups@googlegroups.com
        Subject: {SHHH Support Group} Re: Having trouble hearing over the telephone. Participants needed

        Does anyone know the 1800 no for the telstra disability equipment service? My big button phone has a key the no 9 that is sticking and it keeps not dialling everytime I press it. I think they should be able to switch it over for me.

        Are they open on the weekend?

        Erin

          ----- Original Message -----

          From: Erin Mckenzie-Christensen

          To: shhhgroups@googlegroups.com

          Sent: Thursday, October 22, 2009 10:51 PM

          Subject: {SHHH Support Group} Re: Having trouble hearing over the telephone. Participants needed

          Thanks for the

  Sorry Erin,

  I don't know the answer to your question.

  Let me know what Optus say.

  Regards

  Andrew Stewart
  Technical Manager
  Printacall Communications Technology
  2 Doig Ave,
  Denistone East 2112
  Sydney, NSW
  Tel:   (02) 9809 2392
  Fax:  (02) 9809 2345
  TTY:  (02) 9809 1283
  Mobile: 0411 757 622
  astew...@printacall.com.au
  www.printacall.com.au

  Printacall does not endorse email as a secure method of communications. Nevertheless, the information contained in this email and any attachments (e-mail) are confidential and may be legally privileged. If you are not the intended recipient and/or agent for the recipient, you are hereby notified that you have received this email in error and any use, review, dissemination or copying of this email is prohibited. If you have received this email message in error, please notify our office and destroy the email. Your assistance would be appreciated.

--------------------------------------------------------------------------- ---

  From: shhhgroups@googlegroups.com [mailto:shhhgroups@googlegroups.com] On Behalf Of Erin Mckenzie-Christensen
  Sent: Monday, October 26, 2009 4:14 PM
  To: shhhgroups@googlegroups.com
  Subject: {SHHH Support Group} Re: Having trouble hearing over the telephone. Participants needed

  Hi andrew I have another question for you regarding carriers other than telstra and disability equipment.

  Currently I have a big button phone, extension ringer and I will be also getting a cordless phone (cause of being in wheelchair and cant make it to phone on time and I will be able to transfer to big button if I cant hear on it) and also a thing that a lamp plugs into and flashes when the phone rings. I will probably transfer to TTY at some point but will still need most of the above equipment. I think I will need the superprint cause the standard TTY is too small for me to read. Anyway normally through telstra you pay $3 a month and you can have as many pieces of equipment as are necessary BUT according to hearing solutions yes other carriers can get the equipment but you have to pay $3 per piece of equipment per month so if you have 4 or 5 pieces instead of being $3 it would be 4 times that. I reckon that just because you are hearing impaired doesn't mean that you dont have a choice of phone carrier so you can rent the equipment. I am so sick of telstras charges especially for the internet. Optus are far cheaper.

  So do you know whether this is correct information or whether hearing solutions are wrong because it may affect who we change to next year when the phone plans run out?

  I have also managed to get them to exchange my big button phone since one of the keys are sticking.

  Someone is coming to my house to demonstrate how the superprint TTY works for me as well.

  Personally it left me a bit speechless cause it was SO different from how you normally communicate on the phone BUT at least there wasn't the confusion that is usually created with misunderstandings on the phone. It was nicely demonstrated to Caroline when we contacted the telstra disability equipment service using the big button phone. Um at one point I thought the lady said corridor when really she said cradle as in the phone cradle for the cordless phone. It was SO funny. I explained the hearing impairment and we were both cracking up with laughter cause it was so funny when I worked out what she was really saying.

  Thanks so much for your help

  Erin

    ----- Original Message -----

    From: Andrew Stewart

    To: shhhgroups@googlegroups.com

    Sent: Sunday, October 25, 2009 4:26 PM

    Subject: {SHHH Support Group} Re: Having trouble hearing over the telephone. Participants needed

    Hi Erin,

    All their contact details are on

    http://www.telstra.com.au/abouttelstra/commitments/disability/contact...

    Regards

    Andrew Stewart
    Technical Manager
    Printacall Communications Technology
    2 Doig Ave,
    Denistone East 2112
    Sydney, NSW
    Tel:   (02) 9809 2392
    Fax:  (02) 9809 2345
    TTY:  (02) 9809 1283
    Mobile: 0411 757 622
    astew...@printacall.com.au
    www.printacall.com.au

    Printacall does not endorse email as a secure method of communications. Nevertheless, the information contained in this email and any attachments (e-mail) are confidential and may be legally privileged. If you are not the intended recipient and/or agent for the recipient, you are hereby notified that you have received this email in error and any use, review, dissemination or copying of this email is prohibited. If you have received this email message in error, please notify our office and destroy the email. Your assistance would be appreciated.

--------------------------------------------------------------------------- -

    From: shhhgroups@googlegroups.com [mailto:shhhgroups@googlegroups.com] On Behalf Of Erin Mckenzie-Christensen
    Sent: Sunday, October 25, 2009 2:49 PM
    To: shhhgroups@googlegroups.com
    Subject: {SHHH Support Group} Re: Having trouble hearing over the telephone. Participants needed

    Does anyone know the 1800 no for the telstra disability equipment service? My big button phone has a key the no 9 that is sticking and it keeps not dialling everytime I press it. I think they should be able to switch it over for me.

    Are they open on the weekend?

    Erin

      ----- Original Message -----

      From: Erin Mckenzie-Christensen

      To: shhhgroups@googlegroups.com

      Sent: Thursday, October 22, 2009 10:51 PM

      Subject: {SHHH Support Group} Re: Having trouble hearing over the telephone. Participants needed

      Thanks for the website.

      Um this is not what hearing solutions told me which is suprising. She told me that I had to type my messages and not speak to the person. I am able to speak to them I just cant hear what they are saying.

      Speak and text sounds a lot better than type and text and it said that there are TTY phones that have a large visual display. While I am not technically badly visually impaired (although I wear reading glasses small texrt even "normal" print books are too small for me to read and I was worried that I wouldn't be able to read the screen. I will have to request a large visual screen if I go ahead with this.

      Let you know how the trial goes on Monday

      Thanks for your help Andrew

      Erin

        ----- Original Message -----

        From: Andrew Stewart

        To: shhhgroups@googlegroups.com

        Sent: Thursday, October 22, 2009 7:45 PM

        Subject: {SHHH Support Group} Re: Having trouble hearing over the telephone. Participants needed

        If you are using speak and text through the NRS you can.

        See

        http://www.relayservice.com.au/

        for more info.

        Regards

        Andrew Stewart
        Technical Manager
        Printacall Communications Technology
        2 Doig Ave,
        Denistone East 2112
        Sydney, NSW
        Tel:   (02) 9809 2392
        Fax:  (02) 9809 2345
        TTY:  (02) 9809 1283
        Mobile: 0411 757 622
        astew...@printacall.com.au
        www.printacall.com.au

        Printacall does not endorse email as a secure method of communications. Nevertheless, the information contained in this email and any attachments (e-mail) are confidential and may be legally privileged. If you are not the intended recipient and/or agent for the recipient, you are hereby notified that you have received this email in error and any use, review, dissemination or copying of this email is prohibited. If you have received this email message in error, please notify our office and destroy the email. Your assistance would be appreciated.

------------------------------------------------------------------------

        From: shhhgroups@googlegroups.com [mailto:shhhgroups@googlegroups.com] On Behalf Of Erin Mckenzie-Christensen
        Sent: Thursday, October 22, 2009 3:09 PM
        To: shhhgroups@googlegroups.com
        Subject: {SHHH Support Group} Re: Having trouble hearing over the telephone. Participants needed

        Oh I see - thanks for the info. I am going to trial TTY at Hearing Solutions next Monday to see how it works and if it is better than the big button phone. However I will probably not use it until next feb because thats when the phone plan runs out with Telstra and VOIP with Engin. Then we will have to look into better options. Since local and national ph calls are free

Sorry Erin,

I don't know the answer to your question.

Let me know what Optus say.

Regards

Andrew Stewart
Technical Manager
Printacall Communications Technology
2 Doig Ave,
Denistone East 2112
Sydney, NSW
Tel:   (02) 9809 2392
Fax:  (02) 9809 2345
TTY:  (02) 9809 1283
Mobile: 0411 757 622
astew...@printacall.com.au
 <http://www.printacall.com.au> www.printacall.com.au

Printacall does not endorse email as a secure method of communications.
Nevertheless, the information contained in this email and any attachments
(e-mail) are confidential and may be legally privileged. If you are not the
intended recipient and/or agent for the recipient, you are hereby notified
that you have received this email in error and any use, review,
dissemination or copying of this email is prohibited. If you have received
this email message in error, please notify our office and destroy the email.
Your assistance would be appreciated.

  _____  

From: shhhgroups@googlegroups.com [mailto:shhhgroups@googlegroups.com] On
Behalf Of Erin Mckenzie-Christensen
Sent: Monday, October 26, 2009 4:14 PM
To: shhhgroups@googlegroups.com
Subject: {SHHH Support Group} Re: Having trouble hearing over the telephone.
Participants needed

Hi andrew I have another question for you regarding carriers other than
telstra and disability equipment.

Currently I have a big button phone, extension ringer and I will be also
getting a cordless phone (cause of being in wheelchair and cant make it to
phone on time and I will be able to transfer to big button if I cant hear on
it) and also a thing that a lamp plugs into and flashes when the phone
rings. I will probably transfer to TTY at some point but will still need
most of the above equipment. I think I will need the superprint cause the
standard TTY is too small for me to read. Anyway normally through telstra
you pay $3 a month and you can have as many pieces of equipment as are
necessary BUT according to hearing solutions yes other carriers can get the
equipment but you have to pay $3 per piece of equipment per month so if you
have 4 or 5 pieces instead of being $3 it would be 4 times that. I reckon
that just because you are hearing impaired doesn't mean that you dont have a
choice of phone carrier so you can rent the equipment. I am so sick of
telstras charges especially for the internet. Optus are far cheaper.

So do you know whether this is correct information or whether hearing
solutions are wrong because it may affect who we change to next year when
the phone plans run out?

I have also managed to get them to exchange my big button phone since one of
the keys are sticking.

Someone is coming to my house to demonstrate how the superprint TTY works
for me as well.

Personally it left me a bit speechless cause it was SO different from how
you normally communicate on the phone BUT at least there wasn't the
confusion that is usually created with misunderstandings on the phone. It
was nicely demonstrated to Caroline when we contacted the telstra disability
equipment service using the big button phone. Um at one point I thought the
lady said corridor when really she said cradle as in the phone cradle for
the cordless phone. It was SO funny. I explained the hearing impairment and
we were both cracking up with laughter cause it was so funny when I worked
out what she was really saying.

Thanks so much for your help
Erin
----- Original Message -----
From: Andrew Stewart <mailto:astew...@printacall.com.au>  
To: shhhgroups@googlegroups.com
Sent: Sunday, October 25, 2009 4:26 PM
Subject: {SHHH Support Group} Re: Having trouble hearing over the telephone.
Participants needed

Hi Erin,

All their contact details are on

http://www.telstra.com.au/abouttelstra/commitments/disability/contact...

Regards

Andrew Stewart
Technical Manager
Printacall Communications Technology
2 Doig Ave,
Denistone East 2112
Sydney, NSW
Tel:   (02) 9809 2392
Fax:  (02) 9809 2345
TTY:  (02) 9809 1283
Mobile: 0411 757 622
astew...@printacall.com.au
 <http://www.printacall.com.au/> www.printacall.com.au

Printacall does not endorse email as a secure method of communications.
Nevertheless, the information contained in this email and any attachments
(e-mail) are confidential and may be legally privileged. If you are not the
intended recipient and/or agent for the recipient, you are hereby notified
that you have received this email in error and any use, review,
dissemination or copying of this email is prohibited. If you have received
this email message in error, please notify our office and destroy the email.
Your assistance would be appreciated.

  _____  

From: shhhgroups@googlegroups.com [mailto:shhhgroups@googlegroups.com] On
Behalf Of Erin Mckenzie-Christensen
Sent: Sunday, October 25, 2009 2:49 PM
To: shhhgroups@googlegroups.com
Subject: {SHHH Support Group} Re: Having trouble hearing over the telephone.
Participants needed

Does anyone know the 1800 no for the telstra disability equipment service?
My big button phone has a key the no 9 that is sticking and it keeps not
dialling everytime I press it. I think they should be able to switch it over
for me.
Are they open on the weekend?
Erin
----- Original Message -----
From: Erin Mckenzie-Christensen <mailto:erin...@bigpond.com>  
To: shhhgroups@googlegroups.com
Sent: Thursday, October 22, 2009 10:51 PM
Subject: {SHHH Support Group} Re: Having trouble hearing over the telephone.
Participants needed

Thanks for the website.
Um this is not what hearing solutions told me which is suprising. She told
me that I had to type my messages and not speak to the person. I am able to
speak to them I just cant hear what they are saying.
Speak and text sounds a lot better than type and text and it said that there
are TTY phones that have a large visual display. While I am not technically
badly visually impaired (although I wear reading glasses small texrt even
"normal" print books are too small for me to read and I was worried that I
wouldn't be able to read the screen. I will have to request a large visual
screen if I go ahead with this.

Let you know how the trial goes on Monday
Thanks for your help Andrew
Erin
----- Original Message -----
From: Andrew Stewart <mailto:astew...@printacall.com.au>  
To: shhhgroups@googlegroups.com
Sent: Thursday, October 22, 2009 7:45 PM
Subject: {SHHH Support Group} Re: Having trouble hearing over the telephone.
Participants needed

If you are using speak and text through the NRS you can.

See

http://www.relayservice.com.au/

for more info.

Regards

Andrew Stewart
Technical Manager
Printacall Communications Technology
2 Doig Ave,
Denistone East 2112
Sydney, NSW
Tel:   (02) 9809 2392
Fax:  (02) 9809 2345
TTY:  (02) 9809 1283
Mobile: 0411 757 622
astew...@printacall.com.au
 <http://www.printacall.com.au/> www.printacall.com.au

Printacall does not endorse email as a secure method of communications.
Nevertheless, the information contained in this email and any attachments
(e-mail) are confidential and may be legally privileged. If you are not the
intended recipient and/or agent for the recipient, you are hereby notified
that you have received this email in error and any use, review,
dissemination or copying of this email is prohibited. If you have received
this email message in error, please notify our office and destroy the email.
Your assistance would be appreciated.

  _____  

From: shhhgroups@googlegroups.com [mailto:shhhgroups@googlegroups.com] On
Behalf Of Erin Mckenzie-Christensen
Sent: Thursday, October 22, 2009 3:09 PM
To: shhhgroups@googlegroups.com
Subject: {SHHH Support Group} Re: Having trouble hearing over the telephone.
Participants needed

Oh I see - thanks for the info. I am going to trial TTY at Hearing Solutions
next Monday to see how it works and if it is better than the big button
phone. However I will probably not use it until next feb because thats when
the phone plan runs out with Telstra and VOIP with Engin. Then we will have
to look into better options. Since local and national ph calls are free
through TTY it should not be as expensive And since thats why we

  Hi Erin,

  I have raised this issue with them again.

  Some changes take time..

  Regarding your question of "Why don't we get the same choice of carrier as anyone else?" - the government consider that if our needs can be met by one carrier , then we are not entitled to choice!

  Regards

  Andrew Stewart
  Deafness Forum Telecommunications Representative
  Mobile: 0411 757 622
  deafnessforum...@pacific.net.au
  www.deafnessforum.org.au

--------------------------------------------------------------------------- ---

  From: shhhgroups@googlegroups.com [mailto:shhhgroups@googlegroups.com] On Behalf Of Erin Mckenzie-Christensen
  Sent: Thursday, October 29, 2009 3:27 PM
  To: shhhgroups@googlegroups.com
  Subject: {SHHH Support Group} Re: Having trouble hearing over the telephone. Participants needed

  Hi Andrew do you know how much or where to get an extension ringer/visual signal alerter from? Also what is the point of Optus or any other carrier letting people rent a TTY machine when without the above equipment they wont hear the phone ring? Why should we be forced to buy this equipment/stay with Telstra if we want to hire it for $3 month? Why dont we get the same choice of carrier as anyone else?

  It may be that I have to stay with Telstra for the phone and keep the equipment that I need and just change the ISP to someone else. This may save some money but it was NOT what I had intended to do.

  Also I was given wrong information by Hearing Solutions which is rather frustrating I dont think she understands WHY I want to change carriers.

  What does anyone else think?

  Erin

    ----- Original Message -----

    From: Andrew Stewart

    To: shhhgroups@googlegroups.com

    Sent: Monday, October 26, 2009 9:18 PM

    Subject: {SHHH Support Group} Re: Having trouble hearing over the telephone. Participants needed

    Sorry Erin,

    I don't know the answer to your question.

    Let me know what Optus say.

    Regards

    Andrew Stewart
    Technical Manager
    Printacall Communications Technology
    2 Doig Ave,
    Denistone East 2112
    Sydney, NSW
    Tel:   (02) 9809 2392
    Fax:  (02) 9809 2345
    TTY:  (02) 9809 1283
    Mobile: 0411 757 622
    astew...@printacall.com.au
    www.printacall.com.au

    Printacall does not endorse email as a secure method of communications. Nevertheless, the information contained in this email and any attachments (e-mail) are confidential and may be legally privileged. If you are not the intended recipient and/or agent for the recipient, you are hereby notified that you have received this email in error and any use, review, dissemination or copying of this email is prohibited. If you have received this email message in error, please notify our office and destroy the email. Your assistance would be appreciated.

--------------------------------------------------------------------------- -

    From: shhhgroups@googlegroups.com [mailto:shhhgroups@googlegroups.com] On Behalf Of Erin Mckenzie-Christensen
    Sent: Monday, October 26, 2009 4:14 PM
    To: shhhgroups@googlegroups.com
    Subject: {SHHH Support Group} Re: Having trouble hearing over the telephone. Participants needed

    Hi andrew I have another question for you regarding carriers other than telstra and disability equipment.

    Currently I have a big button phone, extension ringer and I will be also getting a cordless phone (cause of being in wheelchair and cant make it to phone on time and I will be able to transfer to big button if I cant hear on it) and also a thing that a lamp plugs into and flashes when the phone rings. I will probably transfer to TTY at some point but will still need most of the above equipment. I think I will need the superprint cause the standard TTY is too small for me to read. Anyway normally through telstra you pay $3 a month and you can have as many pieces of equipment as are necessary BUT according to hearing solutions yes other carriers can get the equipment but you have to pay $3 per piece of equipment per month so if you have 4 or 5 pieces instead of being $3 it would be 4 times that. I reckon that just because you are hearing impaired doesn't mean that you dont have a choice of phone carrier so you can rent the equipment. I am so sick of telstras charges especially for the internet. Optus are far cheaper.

    So do you know whether this is correct information or whether hearing solutions are wrong because it may affect who we change to next year when the phone plans run out?

    I have also managed to get them to exchange my big button phone since one of the keys are sticking.

    Someone is coming to my house to demonstrate how the superprint TTY works for me as well.

    Personally it left me a bit speechless cause it was SO different from how you normally communicate on the phone BUT at least there wasn't the confusion that is usually created with misunderstandings on the phone. It was nicely demonstrated to Caroline when we contacted the telstra disability equipment service using the big button phone. Um at one point I thought the lady said corridor when really she said cradle as in the phone cradle for the cordless phone. It was SO funny. I explained the hearing impairment and we were both cracking up with laughter cause it was so funny when I worked out what she was really saying.

    Thanks so much for your help

    Erin

      ----- Original Message -----

      From: Andrew Stewart

      To: shhhgroups@googlegroups.com

      Sent: Sunday, October 25, 2009 4:26 PM

      Subject: {SHHH Support Group} Re: Having trouble hearing over the telephone. Participants needed

      Hi Erin,

      All their contact details are on

      http://www.telstra.com.au/abouttelstra/commitments/disability/contact...

      Regards

      Andrew Stewart
      Technical Manager
      Printacall Communications Technology
      2 Doig Ave,
      Denistone East 2112
      Sydney, NSW
      Tel:   (02) 9809 2392
      Fax:  (02) 9809 2345
      TTY:  (02) 9809 1283
      Mobile: 0411 757 622
      astew...@printacall.com.au
      www.printacall.com.au

      Printacall does not endorse email as a secure method of communications. Nevertheless, the information contained in this email and any attachments (e-mail) are confidential and may be legally privileged. If you are not the intended recipient and/or agent for the recipient, you are hereby notified that you have received this email in error and any use, review, dissemination or copying of this email is prohibited. If you have received this email message in error, please notify our office and destroy the email. Your assistance would be appreciated.

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      From: shhhgroups@googlegroups.com [mailto:shhhgroups@googlegroups.com] On Behalf Of Erin Mckenzie-Christensen
      Sent: Sunday, October 25, 2009 2:49 PM
      To: shhhgroups@googlegroups.com
      Subject: {SHHH Support Group} Re: Having trouble hearing over the telephone. Participants needed

      Does anyone know the 1800 no for the telstra disability equipment service? My big button phone has a key the no 9 that is sticking and it keeps not dialling everytime I press it. I think they should be able to switch it over for me.

      Are they open on the weekend?

      Erin

        ----- Original Message -----

        From: Erin Mckenzie-Christensen

        To: shhhgroups@googlegroups.com

        Sent: Thursday, October 22, 2009 10:51 PM

        Subject: {SHHH Support Group} Re: Having trouble hearing over the telephone. Participants needed

        Thanks for the website.

        Um this is not what hearing solutions told me which is suprising. She told me that I had to type my messages and not speak to the person. I am able to speak to them I just cant hear what they are saying.

        Speak and text sounds a lot better than type and text and it said that there are TTY phones that have a large visual display. While I am not technically badly visually impaired (although I wear reading glasses small texrt even "normal" print books are too small for me to read and I was worried that I wouldn't be able to read the screen. I will have to request a large visual screen if I go ahead with this.

        Let you know how the trial goes on Monday

        Thanks for your help Andrew

        Erin

          ----- Original Message -----

          From: Andrew Stewart

          To: shhhgroups@googlegroups.com