B&H has the best customer service on the planet. - rec.photo.advanced

Message from discussion B&H has the best customer service on the planet.

Joseph Meehan

More options Jan 20 2004, 1:25 pm

Newsgroups: rec.photo.equipment.35mm, rec.photo.equipment.medium-format, rec.video.desktop, rec.photo.digital, rec.photo.advanced, rec.video.desktop

From: "Joseph Meehan" <sligojoeS_PA...@hotmail.com>

Date: Tue, 20 Jan 2004 02:25:14 GMT

Local: Tues, Jan 20 2004 1:25 pm

Subject: Re: B&H has the best customer service on the planet.

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Maybe if you had written that you had a problem, presented the facts and
asked what you might be able to do to correct the problem, you would have
received a much warmer response.

As indicated, I suggest you send copies of your information to Panasonic
(who issue the rebate), that is to the company not the rebate processor, and
ask what you may be able to do now. Ask them if they can process it with
the information you provided or if they might be able to provide a rebate
form?

I suspect they will take care of it.

I know, I have kicked myself more than once for screwing up a refund
request, but it happens. Life to too short to stay made at yourself or
anyone else over it.

--
Joseph E. Meehan

26 + 6 = 1 It's Irish Math

" bozak" <bo...@mail.com> wrote in message

news:oBVOb.3241$Kp5.2507@newssvr29.news.prodigy.com...

> I bought a Panasonic stand alone dvd recorder from them
> (their top of the line unit for the home consumer) and it came
> when they said it would. This product came with a rebate
> from Panasonic which included 2 DVD-RAM and 8 DVD-R
> discs. When i bought the recorder they had the rebate form
> on their site for downloading. Once I received the product
> I went back to the site and it was no longer there. I spent
> a ridiculous amount of time waiting on their phone lines for
> someone to talk too. Never happened. I sent three emails to
> them. One to the guy who sold it to me (he forwarded it to
> the so called customer service department), and two to their
> customer service department, both of which went unanswered.

> The whole problem with the matter is that Panasonic is no
> longer participating in the rebate, but I called Panasonic and
> they told me that they would honor the rebate if B&H sent me
> the form. This isn't a huge problem, but if they cant take the
> time out to send me a rebate form through fax or email, I wonder
> what would happen if I had a real problem that they needed
> to fix. Their customer service department is none existent.

> I'm now in the market for an external Sony 510UL dvd recorder.
> I told the guy who i intially bought the Panasonic recorder that
> I would buy it from them if all went well with that purchase.
> I would buy it from them if i was into aggravation.

> Just in case they want to say I'm lying about it, this is
> their reference number...

> control no. 109178360

> They are good for communicating with you as long as you
> have received your product. Once you receive it you are
> on your own.

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