|
|
rec.photo.advanced |
" bozak" <bo...@mail.com> wrote in news:oBVOb.3241$Kp5.2507 > The whole problem with the matter is that Panasonic is no > I'm now in the market for an external Sony 510UL dvd recorder. > Just in case they want to say I'm lying about it, this is > control no. 109178360 > They are good for communicating with you as long as you When I finally got through to a CS rep, he took my information, gave me I'm so happy with their service that I placed another order from them
@newssvr29.news.prodigy.com:
> I bought a Panasonic stand alone dvd recorder from them I'll have to disagree with you. I recently bought a fairly expensive lens
> (their top of the line unit for the home consumer) and it came
> when they said it would. This product came with a rebate
> from Panasonic which included 2 DVD-RAM and 8 DVD-R
> discs. When i bought the recorder they had the rebate form
> on their site for downloading. Once I received the product
> I went back to the site and it was no longer there. I spent
> a ridiculous amount of time waiting on their phone lines for
> someone to talk too. Never happened. I sent three emails to
> them. One to the guy who sold it to me (he forwarded it to
> the so called customer service department), and two to their
> customer service department, both of which went unanswered.
> longer participating in the rebate, but I called Panasonic and
> they told me that they would honor the rebate if B&H sent me
> the form. This isn't a huge problem, but if they cant take the
> time out to send me a rebate form through fax or email, I wonder
> what would happen if I had a real problem that they needed
> to fix. Their customer service department is none existent.
> I told the guy who i intially bought the Panasonic recorder that
> I would buy it from them if all went well with that purchase.
> I would buy it from them if i was into aggravation.
> their reference number...
> have received your product. Once you receive it you are
> on your own.
from them. When I received it, they had included a manufacturer's rebate
form for the lens. I quickly noticed that the lens had dust in it. I took
some test shots with it and didn't notice any adverse affects from the
dust, but I knew that it would affect the resale value of the lens so I
decided to exchange it. It did take a while to get through to a customer
service rep, but this was between the Christmas and New Year's holidays
so I assumed they were overloaded.
an RMA number, and e-mailed me a web link where I could print out a pre-
paid UPS label. I printed the label, packaged up the lens, attached the
label, and dropped the package off at a nearby Staples on a Tuesday. I
received the replacement lens the next Tuesday.
last night.