I bought a Panasonic stand alone dvd recorder from them
(their top of the line unit for the home consumer) and it came
when they said it would.  This product came with a rebate
from Panasonic which included 2 DVD-RAM and 8 DVD-R
discs.  When i bought the recorder they had the rebate form
on their site for downloading.  Once I received the product
I went back to the site and it was no longer there.  I spent
a ridiculous amount of time waiting on their phone lines for
someone to talk too.  Never happened.  I sent three emails to
them.  One to the guy who sold it to me (he forwarded it to
the so called customer service department), and two to their
customer service department, both of which went unanswered.

The whole problem with the matter is that Panasonic is no
longer participating in the rebate, but I called Panasonic and
they told me that they would honor the rebate if B&H sent me
the form.  This isn't a huge problem, but if they cant take the
time out to send me a rebate form through fax or email, I wonder
what would happen if I had a real problem that they needed
to fix.  Their customer service department is none existent.

I'm now in the market for an external Sony 510UL dvd recorder.
I told the guy who i intially bought the Panasonic recorder that
I would buy it from them if all went well with that purchase.
I would buy it from them if i was into aggravation.

Just in case they want to say I'm lying about it, this is
their reference number...

control no. 109178360

They are good for communicating with you as long as you
have received your product.  Once you receive it you are
on your own.