Message from discussion B&H has the worst customer service on the planet.

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From: "Dan Sullivan" <dsull...@optonline.net>
Newsgroups: rec.photo.equipment.35mm,rec.photo.equipment.medium-format,rec.video.desktop,rec.photo.digital,rec.photo.advanced,rec.video.desktop
References: <oBVOb.3241$Kp5.2507@newssvr29.news.prodigy.com>
Subject: Re: B&H has the worst customer service on the planet.
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Date: Mon, 19 Jan 2004 20:03:08 GMT
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" bozak" <bo...@mail.com> wrote in message
news:oBVOb.3241$Kp5.2507@newssvr29.news.prodigy.com...
> I bought a Panasonic stand alone dvd recorder from them
> (their top of the line unit for the home consumer) and it came
> when they said it would.  This product came with a rebate
> from Panasonic which included 2 DVD-RAM and 8 DVD-R
> discs.  When i bought the recorder they had the rebate form
> on their site for downloading.  Once I received the product
> I went back to the site and it was no longer there.  I spent
> a ridiculous amount of time waiting on their phone lines for
> someone to talk too.  Never happened.  I sent three emails to
> them.  One to the guy who sold it to me (he forwarded it to
> the so called customer service department), and two to their
> customer service department, both of which went unanswered.

Why didn't you go directly to the Panasonic website?

It was their rebate, not B&Hs.

And usually rebates end with a three or four week grace period where you
still can send in the paperwork.

Someone at Panasonic should have sent you the form.

> The whole problem with the matter is that Panasonic is no
> longer participating in the rebate, but I called Panasonic and
> they told me that they would honor the rebate if B&H sent me
> the form.

See above.

> This isn't a huge problem, but if they cant take the
> time out to send me a rebate form through fax or email, I wonder
> what would happen if I had a real problem that they needed
> to fix.  Their customer service department is none existent.

Now are you referring tp B&H or Panasonic?

> I'm now in the market for an external Sony 510UL dvd recorder.
> I told the guy who i intially bought the Panasonic recorder that
> I would buy it from them if all went well with that purchase.
> I would buy it from them if i was into aggravation.
>
> Just in case they want to say I'm lying about it, this is
> their reference number...
>
> control no. 109178360
>
> They are good for communicating with you as long as you
> have received your product.  Once you receive it you are
> on your own.

You should have dealt directly with Panasonic because it was their rebate.

Best, Dan Sullivan