B&H has the worst customer service on the planet.
Dan Sullivan <dsull...@optonline.net>
" bozak" <bo
...@mail.com> wrote in message
...
> I bought a Panasonic stand alone dvd recorder from them
> (their top of the line unit for the home consumer) and it came
> when they said it would. This product came with a rebate
> from Panasonic which included 2 DVD-RAM and 8 DVD-R
> discs. When i bought the recorder they had the rebate form
> on their site for downloading. Once I received the product
> I went back to the site and it was no longer there. I spent
> a ridiculous amount of time waiting on their phone lines for
> someone to talk too. Never happened. I sent three emails to
> them. One to the guy who sold it to me (he forwarded it to
> the so called customer service department), and two to their
> customer service department, both of which went unanswered.
Why didn't you go directly to the Panasonic website?
It was their rebate, not B&Hs.
And usually rebates end with a three or four week grace period where you
still can send in the paperwork.
Someone at Panasonic should have sent you the form.
> The whole problem with the matter is that Panasonic is no
> longer participating in the rebate, but I called Panasonic and
> they told me that they would honor the rebate if B&H sent me
> the form.
See above.
> This isn't a huge problem, but if they cant take the
> time out to send me a rebate form through fax or email, I wonder
> what would happen if I had a real problem that they needed
> to fix. Their customer service department is none existent.
Now are you referring tp B&H or Panasonic?
> I'm now in the market for an external Sony 510UL dvd recorder.
> I told the guy who i intially bought the Panasonic recorder that
> I would buy it from them if all went well with that purchase.
> I would buy it from them if i was into aggravation.
> Just in case they want to say I'm lying about it, this is
> their reference number...
> control no. 109178360
> They are good for communicating with you as long as you
> have received your product. Once you receive it you are
> on your own.
You should have dealt directly with Panasonic because it was their rebate.
Best, Dan Sullivan
