> > They're the best online sales organization in photography in North > > America...they really know they're stuff and they deliver...no bull.
> What they delivered me was a product I didn't pay for and refuse to > even contact me about it.
> I paid for a Panasonic dmr-e100hs, I received a dmr-e100h. Their seems > to be no difference, but I would like them to at least call me back > an affirm it. Not to mention send me the rebate form like I ask..
I'm willing to bet if you check the internet you will find both Panasonic units along with a description of each. Wouldn't it be funny if you received a more expensive unit at the price of the lower cost one.
-- -Stephen H. Westin Any information or opinions in this message are mine: they do not represent the position of Cornell University or any of its sponsors.
> B&H is full of shit... The problem is they have not responded back in > kind in any fashion. If thats what you call great customer service, > so be it.
Yeah, I'm not quite sure why some people seem to have a hero-worship thing going with B&H. From the dealings I've had with them, they seem to be a good company to deal with as long as nothing goes wrong with your order. If you have a problem, their customer service is nothing to write home about. They're curt and unhelpful, even if you do manage to get a response.
They're not out to rip you off, but neither are they out to do you any favours. One thing I don't like about their policy is that they ship used stuff as new. (Okay, "used" in the sense that it's been used as a display model or is a customer-return.) I've had fingerprints on a lens and broken seals, for example. Nothing damaging that would cause me to return the item, but they should be clear that you won't necessarily get a factory-sealed unit.
Overall, I'd rate them pretty average as far as mail-order companies go. I think people tend to overrate them because their selection is so good. However, it's easy to overrate a company if nothing goes wrong with your order and you don't have to deal with their service. I've rated them very high myself, until a couple of my orders had problems (which I eventually gave up on, because it wasn't worth my time).
> Diagree with me all you want. It doesnt make what I said not > true.
I have no doubt that the events that you've described occurred as you described them. What I disagreed with you about was your expectations and conclusions.
I do not know about your case. But !!!! I have bought some camera equipment from B&H and got them sent to my address in Europe. I have been talking with them over the phone and over e-mail. My experience is that B&H maybe is the best source of photographic equipment, not in USA, but in the world. The reasons are: They are very helpfull and kind. They have almost everything you can need. The shipping is fast and resonably priced.
I recomend everyone in need of a professional source of photographic equipment to call or mail B&H.
> I bought a Panasonic stand alone dvd recorder from them > (their top of the line unit for the home consumer) and it came > when they said it would. This product came with a rebate > from Panasonic which included 2 DVD-RAM and 8 DVD-R > discs. When i bought the recorder they had the rebate form > on their site for downloading. Once I received the product > I went back to the site and it was no longer there. I spent > a ridiculous amount of time waiting on their phone lines for > someone to talk too. Never happened. I sent three emails to > them. One to the guy who sold it to me (he forwarded it to > the so called customer service department), and two to their > customer service department, both of which went unanswered.
> The whole problem with the matter is that Panasonic is no > longer participating in the rebate, but I called Panasonic and > they told me that they would honor the rebate if B&H sent me > the form. This isn't a huge problem, but if they cant take the > time out to send me a rebate form through fax or email, I wonder > what would happen if I had a real problem that they needed > to fix. Their customer service department is none existent.
> I'm now in the market for an external Sony 510UL dvd recorder. > I told the guy who i intially bought the Panasonic recorder that > I would buy it from them if all went well with that purchase. > I would buy it from them if i was into aggravation.
> Just in case they want to say I'm lying about it, this is > their reference number...
> control no. 109178360
> They are good for communicating with you as long as you > have received your product. Once you receive it you are > on your own.
> > B&H is full of shit... The problem is they have not responded back in > > kind in any fashion. If thats what you call great customer service, > > so be it.
> Yeah, I'm not quite sure why some people seem to have a hero-worship thing > going with B&H. From the dealings I've had with them, they seem to be a good > company to deal with as long as nothing goes wrong with your order. If you > have a problem, their customer service is nothing to write home about. > They're curt and unhelpful, even if you do manage to get a response.
> They're not out to rip you off, but neither are they out to do you any > favours. One thing I don't like about their policy is that they ship used > stuff as new. (Okay, "used" in the sense that it's been used as a display > model or is a customer-return.) I've had fingerprints on a lens and broken > seals, for example. Nothing damaging that would cause me to return the item, > but they should be clear that you won't necessarily get a factory-sealed > unit.
> Overall, I'd rate them pretty average as far as mail-order companies go. I > think people tend to overrate them because their selection is so good. > However, it's easy to overrate a company if nothing goes wrong with your > order and you don't have to deal with their service. I've rated them very > high myself, until a couple of my orders had problems (which I eventually > gave up on, because it wasn't worth my time).
Exactly my experience with B&H. Two orders misfilled in a row. Went through hell getting any service to corect their errors and get them back the products they mis-shipping. In theend, they stuck me with the shipping charges to return their products, although they promised to reimburse.
The Moral: every store looks good until something goes wrong. I gave B&H two bites of my apple, and then I ved back ot Adorama, even though their selection s sometimes less helpful. No problems since then.
RS
P.S. "Hell" as used above is defined as being left on hold for 30 minutes, then having someone pick up and drop the receiver to cut off the line. [Several times]
> > " bozak" <bo...@mail.com> wrote in message > > news:oBVOb.3241$Kp5.2507@newssvr29.news.prodigy.com... > > > I bought a Panasonic stand alone dvd recorder from them > > > (their top of the line unit for the home consumer) and it came > > > when they said it would. This product came with a rebate > > > from Panasonic which included 2 DVD-RAM and 8 DVD-R > > > discs. When i bought the recorder they had the rebate form > > > on their site for downloading. Once I received the product > > > I went back to the site and it was no longer there. I spent > > > a ridiculous amount of time waiting on their phone lines for > > > someone to talk too. Never happened. I sent three emails to > > > them. One to the guy who sold it to me (he forwarded it to > > > the so called customer service department), and two to their > > > customer service department, both of which went unanswered.
> > Why didn't you go directly to the Panasonic website?
> it was no longer on the panasonic website... > it was on the B&H site when i bought the recorder...
> > It was their rebate, not B&Hs.
> B&H used the rebate in an effort to sell the recorder... > I think the main reason B&H is not responding to me because > the actual item I received is different from the item I paid > for. I paid for a panasonic dmr-e100hs, what I received was > a panasonic dmr-e100h. Part of my email asked what is the > difference between the 100hs and 100h. As of today I still > have had no reply from them. I cant tell the difference as > they seem to have no different functions. But since I bought > it from B&H I would think they could clear up the matter.
> Is that good customer service in your estimation?
> > And usually rebates end with a three or four week grace period where you > > still can send in the paperwork.
> > Someone at Panasonic should have sent you the form.
> They said it was up to B&H. You have no idea of how many > people at Panasonic I had to talk to just to get them > to do that.
> > > The whole problem with the matter is that Panasonic is no > > > longer participating in the rebate, but I called Panasonic and > > > they told me that they would honor the rebate if B&H sent me > > > the form.
> > See above.
> so should you.
> > > This isn't a huge problem, but if they cant take the > > > time out to send me a rebate form through fax or email, I wonder > > > what would happen if I had a real problem that they needed > > > to fix. Their customer service department is none existent.
> > Now are you referring tp B&H or Panasonic?
> B&H since it was up on their site and part of their promotion > to sell it.
> > > I'm now in the market for an external Sony 510UL dvd recorder. > > > I told the guy who i intially bought the Panasonic recorder that > > > I would buy it from them if all went well with that purchase. > > > I would buy it from them if i was into aggravation.
> > > Just in case they want to say I'm lying about it, this is > > > their reference number...
> > > control no. 109178360
> > > They are good for communicating with you as long as you > > > have received your product. Once you receive it you are > > > on your own.
> > You should have dealt directly with Panasonic because it was their rebate.
> I have and thought I explained it pretty clearly... > Apparently I didnt...
> I believe the only difference is the color. The HS is silver and the H is > black. Other than that they are the same products.
> "bozak" <bo...@onebox.com> wrote in message > news:6512dae1.0401200902.60ccea5@posting.google.com... > > "Dan Sullivan" <dsull...@optonline.net> wrote in message > <news:0KWOb.21653$OM2.5358051@news4.srv.hcvlny.cv.net>... > > > " bozak" <bo...@mail.com> wrote in message > > > news:oBVOb.3241$Kp5.2507@newssvr29.news.prodigy.com... > > > > I bought a Panasonic stand alone dvd recorder from them > > > > (their top of the line unit for the home consumer) and it came > > > > when they said it would. This product came with a rebate > > > > from Panasonic which included 2 DVD-RAM and 8 DVD-R > > > > discs. When i bought the recorder they had the rebate form > > > > on their site for downloading. Once I received the product > > > > I went back to the site and it was no longer there. I spent > > > > a ridiculous amount of time waiting on their phone lines for > > > > someone to talk too. Never happened. I sent three emails to > > > > them. One to the guy who sold it to me (he forwarded it to > > > > the so called customer service department), and two to their > > > > customer service department, both of which went unanswered.
> > > Why didn't you go directly to the Panasonic website?
> > it was no longer on the panasonic website... > > it was on the B&H site when i bought the recorder...
> > > It was their rebate, not B&Hs.
> > B&H used the rebate in an effort to sell the recorder... > > I think the main reason B&H is not responding to me because > > the actual item I received is different from the item I paid > > for. I paid for a panasonic dmr-e100hs, what I received was > > a panasonic dmr-e100h. Part of my email asked what is the > > difference between the 100hs and 100h. As of today I still > > have had no reply from them. I cant tell the difference as > > they seem to have no different functions. But since I bought > > it from B&H I would think they could clear up the matter.
> > Is that good customer service in your estimation?
> > > And usually rebates end with a three or four week grace period where you > > > still can send in the paperwork.
> > > Someone at Panasonic should have sent you the form.
> > They said it was up to B&H. You have no idea of how many > > people at Panasonic I had to talk to just to get them > > to do that.
> > > > The whole problem with the matter is that Panasonic is no > > > > longer participating in the rebate, but I called Panasonic and > > > > they told me that they would honor the rebate if B&H sent me > > > > the form.
> > > See above.
> > so should you.
> > > > This isn't a huge problem, but if they cant take the > > > > time out to send me a rebate form through fax or email, I wonder > > > > what would happen if I had a real problem that they needed > > > > to fix. Their customer service department is none existent.
> > > Now are you referring tp B&H or Panasonic?
> > B&H since it was up on their site and part of their promotion > > to sell it.
> > > > I'm now in the market for an external Sony 510UL dvd recorder. > > > > I told the guy who i intially bought the Panasonic recorder that > > > > I would buy it from them if all went well with that purchase. > > > > I would buy it from them if i was into aggravation.
> > > > Just in case they want to say I'm lying about it, this is > > > > their reference number...
> > > > control no. 109178360
> > > > They are good for communicating with you as long as you > > > > have received your product. Once you receive it you are > > > > on your own.
> > > You should have dealt directly with Panasonic because it was their > rebate.
> > I have and thought I explained it pretty clearly... > > Apparently I didnt...
: > They're the best online sales organization in photography in North : > America...they really know they're stuff and they deliver...no bull.
: What they delivered me was a product I didn't pay for and refuse to : even contact me about it.
: I paid for a Panasonic dmr-e100hs, I received a dmr-e100h. Their seems : to be no difference, but I would like them to at least call me back : an affirm it. Not to mention send me the rebate form like I ask..
If you didn't get what you paid for send it back.
On another note don't think your little temper tantrum is going to cost B&H any business. While I have issues with B&H I can't think of to many times that I've had problems with an order. When I have they always corrected the problem quickly. If you check on this and other newgroups you'll find that my experiences with them are the norm. I've bought from them before and will do so again. Your snit isn't going to change my opinion of them or the opinions of any others. --
Keep working millions on welfare depend on you ------------------- f...@deepthought.com
> The reasons are: > They are very helpfull and kind.
LOL. Then you've never had to deal with their customer service if you have a problem with your order. They've certainly got the New York attitude!
> They have almost everything you can need.
Agreed.
> The shipping is fast and resonably priced.
I've found the shipping extremely variable. Sometimes they'll ship it out fast, other times they seem to wait forever for no apparent reason. That can be annoying if you've paid for 2 day delivery, but don't get it for a couple of weeks because they're sitting on the order.
They're extremely unhelpful for anything that isn't exactly part of their process, and that's if you can even get hold of them at all (post sale). I'm not sure if the service guys are just dumb, overworked, or lazy. Probably some combo of the 3.
> I recomend everyone in need of a professional source of photographic > equipment to call or mail B&H.
