> > They're the best online sales organization in photography in North > > America...they really know they're stuff and they deliver...no bull.
> What they delivered me was a product I didn't pay for and refuse to > even contact me about it.
> I paid for a Panasonic dmr-e100hs, I received a dmr-e100h. Their seems > to be no difference, but I would like them to at least call me back > an affirm it. Not to mention send me the rebate form like I ask..
I'm willing to bet if you check the internet you will find both Panasonic units along with a description of each. Wouldn't it be funny if you received a more expensive unit at the price of the lower cost one.
-- -Stephen H. Westin Any information or opinions in this message are mine: they do not represent the position of Cornell University or any of its sponsors.
> B&H is full of shit... The problem is they have not responded back in > kind in any fashion. If thats what you call great customer service, > so be it.
Yeah, I'm not quite sure why some people seem to have a hero-worship thing going with B&H. From the dealings I've had with them, they seem to be a good company to deal with as long as nothing goes wrong with your order. If you have a problem, their customer service is nothing to write home about. They're curt and unhelpful, even if you do manage to get a response.
They're not out to rip you off, but neither are they out to do you any favours. One thing I don't like about their policy is that they ship used stuff as new. (Okay, "used" in the sense that it's been used as a display model or is a customer-return.) I've had fingerprints on a lens and broken seals, for example. Nothing damaging that would cause me to return the item, but they should be clear that you won't necessarily get a factory-sealed unit.
Overall, I'd rate them pretty average as far as mail-order companies go. I think people tend to overrate them because their selection is so good. However, it's easy to overrate a company if nothing goes wrong with your order and you don't have to deal with their service. I've rated them very high myself, until a couple of my orders had problems (which I eventually gave up on, because it wasn't worth my time).
> Diagree with me all you want. It doesnt make what I said not > true.
I have no doubt that the events that you've described occurred as you described them. What I disagreed with you about was your expectations and conclusions.
I do not know about your case. But !!!! I have bought some camera equipment from B&H and got them sent to my address in Europe. I have been talking with them over the phone and over e-mail. My experience is that B&H maybe is the best source of photographic equipment, not in USA, but in the world. The reasons are: They are very helpfull and kind. They have almost everything you can need. The shipping is fast and resonably priced.
I recomend everyone in need of a professional source of photographic equipment to call or mail B&H.
> I bought a Panasonic stand alone dvd recorder from them > (their top of the line unit for the home consumer) and it came > when they said it would. This product came with a rebate > from Panasonic which included 2 DVD-RAM and 8 DVD-R > discs. When i bought the recorder they had the rebate form > on their site for downloading. Once I received the product > I went back to the site and it was no longer there. I spent > a ridiculous amount of time waiting on their phone lines for > someone to talk too. Never happened. I sent three emails to > them. One to the guy who sold it to me (he forwarded it to > the so called customer service department), and two to their > customer service department, both of which went unanswered.
> The whole problem with the matter is that Panasonic is no > longer participating in the rebate, but I called Panasonic and > they told me that they would honor the rebate if B&H sent me > the form. This isn't a huge problem, but if they cant take the > time out to send me a rebate form through fax or email, I wonder > what would happen if I had a real problem that they needed > to fix. Their customer service department is none existent.
> I'm now in the market for an external Sony 510UL dvd recorder. > I told the guy who i intially bought the Panasonic recorder that > I would buy it from them if all went well with that purchase. > I would buy it from them if i was into aggravation.
> Just in case they want to say I'm lying about it, this is > their reference number...
> control no. 109178360
> They are good for communicating with you as long as you > have received your product. Once you receive it you are > on your own.
> > B&H is full of shit... The problem is they have not responded back in > > kind in any fashion. If thats what you call great customer service, > > so be it.
> Yeah, I'm not quite sure why some people seem to have a hero-worship thing > going with B&H. From the dealings I've had with them, they seem to be a good > company to deal with as long as nothing goes wrong with your order. If you > have a problem, their customer service is nothing to write home about. > They're curt and unhelpful, even if you do manage to get a response.
> They're not out to rip you off, but neither are they out to do you any > favours. One thing I don't like about their policy is that they ship used > stuff as new. (Okay, "used" in the sense that it's been used as a display > model or is a customer-return.) I've had fingerprints on a lens and broken > seals, for example. Nothing damaging that would cause me to return the item, > but they should be clear that you won't necessarily get a factory-sealed > unit.
> Overall, I'd rate them pretty average as far as mail-order companies go. I > think people tend to overrate them because their selection is so good. > However, it's easy to overrate a company if nothing goes wrong with your > order and you don't have to deal with their service. I've rated them very > high myself, until a couple of my orders had problems (which I eventually > gave up on, because it wasn't worth my time).
Exactly my experience with B&H. Two orders misfilled in a row. Went through hell getting any service to corect their errors and get them back the products they mis-shipping. In theend, they stuck me with the shipping charges to return their products, although they promised to reimburse.
The Moral: every store looks good until something goes wrong. I gave B&H two bites of my apple, and then I ved back ot Adorama, even though their selection s sometimes less helpful. No problems since then.
RS
P.S. "Hell" as used above is defined as being left on hold for 30 minutes, then having someone pick up and drop the receiver to cut off the line. [Several times]
> > " bozak" <bo...@mail.com> wrote in message > > news:oBVOb.3241$Kp5.2507@newssvr29.news.prodigy.com... > > > I bought a Panasonic stand alone dvd recorder from them > > > (their top of the line unit for the home consumer) and it came > > > when they said it would. This product came with a rebate > > > from Panasonic which included 2 DVD-RAM and 8 DVD-R > > > discs. When i bought the recorder they had the rebate form > > > on their site for downloading. Once I received the product > > > I went back to the site and it was no longer there. I spent > > > a ridiculous amount of time waiting on their phone lines for > > > someone to talk too. Never happened. I sent three emails to > > > them. One to the guy who sold it to me (he forwarded it to > > > the so called customer service department), and two to their > > > customer service department, both of which went unanswered.
> > Why didn't you go directly to the Panasonic website?
> it was no longer on the panasonic website... > it was on the B&H site when i bought the recorder...
> > It was their rebate, not B&Hs.
> B&H used the rebate in an effort to sell the recorder... > I think the main reason B&H is not responding to me because > the actual item I received is different from the item I paid > for. I paid for a panasonic dmr-e100hs, what I received was > a panasonic dmr-e100h. Part of my email asked what is the > difference between the 100hs and 100h. As of today I still > have had no reply from them. I cant tell the difference as > they seem to have no different functions. But since I bought > it from B&H I would think they could clear up the matter.
> Is that good customer service in your estimation?
> > And usually rebates end with a three or four week grace period where you > > still can send in the paperwork.
> > Someone at Panasonic should have sent you the form.
> They said it was up to B&H. You have no idea of how many > people at Panasonic I had to talk to just to get them > to do that.
> > > The whole problem with the matter is that Panasonic is no > > > longer participating in the rebate, but I called Panasonic and > > > they told me that they would honor the rebate if B&H sent me > > > the form.
> > See above.
> so should you.
> > > This isn't a huge problem, but if they cant take the > > > time out to send me a rebate form through fax or email, I wonder > > > what would happen if I had a real problem that they needed > > > to fix. Their customer service department is none existent.
> > Now are you referring tp B&H or Panasonic?
> B&H since it was up on their site and part of their promotion > to sell it.
> > > I'm now in the market for an external Sony 510UL dvd recorder. > > > I told the guy who i intially bought the Panasonic recorder that > > > I would buy it from them if all went well with that purchase. > > > I would buy it from them if i was into aggravation.
> > > Just in case they want to say I'm lying about it, this is > > > their reference number...
> > > control no. 109178360
> > > They are good for communicating with you as long as you > > > have received your product. Once you receive it you are > > > on your own.
> > You should have dealt directly with Panasonic because it was their rebate.
> I have and thought I explained it pretty clearly... > Apparently I didnt...
> I believe the only difference is the color. The HS is silver and the H is > black. Other than that they are the same products.
> "bozak" <bo...@onebox.com> wrote in message > news:6512dae1.0401200902.60ccea5@posting.google.com... > > "Dan Sullivan" <dsull...@optonline.net> wrote in message > <news:0KWOb.21653$OM2.5358051@news4.srv.hcvlny.cv.net>... > > > " bozak" <bo...@mail.com> wrote in message > > > news:oBVOb.3241$Kp5.2507@newssvr29.news.prodigy.com... > > > > I bought a Panasonic stand alone dvd recorder from them > > > > (their top of the line unit for the home consumer) and it came > > > > when they said it would. This product came with a rebate > > > > from Panasonic which included 2 DVD-RAM and 8 DVD-R > > > > discs. When i bought the recorder they had the rebate form > > > > on their site for downloading. Once I received the product > > > > I went back to the site and it was no longer there. I spent > > > > a ridiculous amount of time waiting on their phone lines for > > > > someone to talk too. Never happened. I sent three emails to > > > > them. One to the guy who sold it to me (he forwarded it to > > > > the so called customer service department), and two to their > > > > customer service department, both of which went unanswered.
> > > Why didn't you go directly to the Panasonic website?
> > it was no longer on the panasonic website... > > it was on the B&H site when i bought the recorder...
> > > It was their rebate, not B&Hs.
> > B&H used the rebate in an effort to sell the recorder... > > I think the main reason B&H is not responding to me because > > the actual item I received is different from the item I paid > > for. I paid for a panasonic dmr-e100hs, what I received was > > a panasonic dmr-e100h. Part of my email asked what is the > > difference between the 100hs and 100h. As of today I still > > have had no reply from them. I cant tell the difference as > > they seem to have no different functions. But since I bought > > it from B&H I would think they could clear up the matter.
> > Is that good customer service in your estimation?
> > > And usually rebates end with a three or four week grace period where you > > > still can send in the paperwork.
> > > Someone at Panasonic should have sent you the form.
> > They said it was up to B&H. You have no idea of how many > > people at Panasonic I had to talk to just to get them > > to do that.
> > > > The whole problem with the matter is that Panasonic is no > > > > longer participating in the rebate, but I called Panasonic and > > > > they told me that they would honor the rebate if B&H sent me > > > > the form.
> > > See above.
> > so should you.
> > > > This isn't a huge problem, but if they cant take the > > > > time out to send me a rebate form through fax or email, I wonder > > > > what would happen if I had a real problem that they needed > > > > to fix. Their customer service department is none existent.
> > > Now are you referring tp B&H or Panasonic?
> > B&H since it was up on their site and part of their promotion > > to sell it.
> > > > I'm now in the market for an external Sony 510UL dvd recorder. > > > > I told the guy who i intially bought the Panasonic recorder that > > > > I would buy it from them if all went well with that purchase. > > > > I would buy it from them if i was into aggravation.
> > > > Just in case they want to say I'm lying about it, this is > > > > their reference number...
> > > > control no. 109178360
> > > > They are good for communicating with you as long as you > > > > have received your product. Once you receive it you are > > > > on your own.
> > > You should have dealt directly with Panasonic because it was their > rebate.
> > I have and thought I explained it pretty clearly... > > Apparently I didnt...
: > They're the best online sales organization in photography in North : > America...they really know they're stuff and they deliver...no bull.
: What they delivered me was a product I didn't pay for and refuse to : even contact me about it.
: I paid for a Panasonic dmr-e100hs, I received a dmr-e100h. Their seems : to be no difference, but I would like them to at least call me back : an affirm it. Not to mention send me the rebate form like I ask..
If you didn't get what you paid for send it back.
On another note don't think your little temper tantrum is going to cost B&H any business. While I have issues with B&H I can't think of to many times that I've had problems with an order. When I have they always corrected the problem quickly. If you check on this and other newgroups you'll find that my experiences with them are the norm. I've bought from them before and will do so again. Your snit isn't going to change my opinion of them or the opinions of any others. --
Keep working millions on welfare depend on you ------------------- f...@deepthought.com
> The reasons are: > They are very helpfull and kind.
LOL. Then you've never had to deal with their customer service if you have a problem with your order. They've certainly got the New York attitude!
> They have almost everything you can need.
Agreed.
> The shipping is fast and resonably priced.
I've found the shipping extremely variable. Sometimes they'll ship it out fast, other times they seem to wait forever for no apparent reason. That can be annoying if you've paid for 2 day delivery, but don't get it for a couple of weeks because they're sitting on the order.
They're extremely unhelpful for anything that isn't exactly part of their process, and that's if you can even get hold of them at all (post sale). I'm not sure if the service guys are just dumb, overworked, or lazy. Probably some combo of the 3.
> I recomend everyone in need of a professional source of photographic > equipment to call or mail B&H.
> "Victor Falkteg" <falk...@brevet.nu> wrote > > The reasons are: > > They are very helpfull and kind.
> LOL. Then you've never had to deal with their customer service if you have a > problem with your order. They've certainly got the New York attitude!
FYI the "New York" attitude is what made B&H the preeminent photo store in the world.
> > They have almost everything you can need.
> Agreed.
> > The shipping is fast and resonably priced.
> I've found the shipping extremely variable. Sometimes they'll ship it out > fast, other times they seem to wait forever for no apparent reason. That can > be annoying if you've paid for 2 day delivery, but don't get it for a couple > of weeks because they're sitting on the order.
Maybe they ran out of stock and had to wait for a new shipment to come in.
It happens.
> They're extremely unhelpful for anything that isn't exactly part of their > process, and that's if you can even get hold of them at all (post sale). I'm > not sure if the service guys are just dumb, overworked, or lazy. Probably > some combo of the 3.
I'm willing to bet that most customer service problems at B&H are handled quickly and properly.
> > I recomend everyone in need of a professional source of photographic > > equipment to call or mail B&H.
> What are you, their poster boy? Sheesh!
When B&H and a few other stores are the exception to the rule (no bait and switch, no pushing of over-priced accessories, no inflated shipping and insurance charges, AND most of the time they have the item in stock), what's the problem about letting other people know what you've found?
> > > B&H is full of shit... The problem is they have not responded back in > > > kind in any fashion. If thats what you call great customer service, > > > so be it.
> > Yeah, I'm not quite sure why some people seem to have a hero-worship thing > > going with B&H. From the dealings I've had with them, they seem to be a > good > > company to deal with as long as nothing goes wrong with your order. If you > > have a problem, their customer service is nothing to write home about. > > They're curt and unhelpful, even if you do manage to get a response.
> > They're not out to rip you off, but neither are they out to do you any > > favours. One thing I don't like about their policy is that they ship used > > stuff as new. (Okay, "used" in the sense that it's been used as a display > > model or is a customer-return.) I've had fingerprints on a lens and broken > > seals, for example. Nothing damaging that would cause me to return the > item, > > but they should be clear that you won't necessarily get a factory-sealed > > unit.
> > Overall, I'd rate them pretty average as far as mail-order companies go. I > > think people tend to overrate them because their selection is so good. > > However, it's easy to overrate a company if nothing goes wrong with your > > order and you don't have to deal with their service. I've rated them very > > high myself, until a couple of my orders had problems (which I eventually > > gave up on, because it wasn't worth my time).
> Exactly my experience with B&H. Two orders misfilled in a row. Went through > hell getting any service to corect their errors and get them back the > products they mis-shipping. In theend, they stuck me with the shipping > charges to return their products, although they promised to reimburse.
> The Moral: every store looks good until something goes wrong. I gave B&H > two bites of my apple, and then I ved back ot Adorama, even though their > selection s sometimes less helpful. No problems since then.
> RS
> P.S. "Hell" as used above is defined as being left on hold for 30 minutes, > then having someone pick up and drop the receiver to cut off the line. > [Several times]
Exactly... This same thing happened to me. I'm guessing they do enough business to the point that customer service is not a concern of theirs.
"Ray" <vze2995vnos...@verizon.net> wrote in message <news:PNnPb.2652$ro4.116@nwrdny02.gnilink.net>... > I believe the only difference is the color. The HS is silver and the H is > black. Other than that they are the same products.
I have the H and it is silver also. It appears that their isn't any difference. Yet I am not positive of that as of yet.
> > > > B&H is full of shit... The problem is they have not responded back in > > > > kind in any fashion. If thats what you call great customer service, > > > > so be it.
> > > Yeah, I'm not quite sure why some people seem to have a hero-worship thing > > > going with B&H. From the dealings I've had with them, they seem to be a > > good > > > company to deal with as long as nothing goes wrong with your order. If you > > > have a problem, their customer service is nothing to write home about. > > > They're curt and unhelpful, even if you do manage to get a response.
> > > They're not out to rip you off, but neither are they out to do you any > > > favours. One thing I don't like about their policy is that they ship used > > > stuff as new. (Okay, "used" in the sense that it's been used as a display > > > model or is a customer-return.) I've had fingerprints on a lens and broken > > > seals, for example. Nothing damaging that would cause me to return the > > item, > > > but they should be clear that you won't necessarily get a factory-sealed > > > unit.
> > > Overall, I'd rate them pretty average as far as mail-order companies go. I > > > think people tend to overrate them because their selection is so good. > > > However, it's easy to overrate a company if nothing goes wrong with your > > > order and you don't have to deal with their service. I've rated them very > > > high myself, until a couple of my orders had problems (which I eventually > > > gave up on, because it wasn't worth my time).
> > Exactly my experience with B&H. Two orders misfilled in a row. Went through > > hell getting any service to corect their errors and get them back the > > products they mis-shipping. In theend, they stuck me with the shipping > > charges to return their products, although they promised to reimburse.
> > The Moral: every store looks good until something goes wrong. I gave B&H > > two bites of my apple, and then I ved back ot Adorama, even though their > > selection s sometimes less helpful. No problems since then.
> > RS
> > P.S. "Hell" as used above is defined as being left on hold for 30 minutes, > > then having someone pick up and drop the receiver to cut off the line. > > [Several times]
> Exactly... This same thing happened to me. I'm guessing they do enough > business to the point that customer service is not a concern of theirs.
Let's see... B&H probably does well over a million a day in business... the number of daily sales must be staggering... and we have TWO people who've had a bad experience with their customer service.
I'm underwhelmed.
B&H's business plan is to get customers and KEEP them as customers.
"I'm guessing they do enough business to the point that customer service is not a concern of theirs."
B&H didn't get to where they are by NOT taking care of their customers.
> : What they delivered me was a product I didn't pay for and refuse to > : even contact me about it.
> : I paid for a Panasonic dmr-e100hs, I received a dmr-e100h. Their seems > : to be no difference, but I would like them to at least call me back > : an affirm it. Not to mention send me the rebate form like I ask..
> If you didn't get what you paid for send it back.
> On another note don't think your little temper tantrum is going to cost > B&H any business. While I have issues with B&H I can't think of to many times > that I've had problems with an order. When I have they always corrected the problem > quickly. If you check on this and other newgroups you'll find that my experiences with > them are the norm. I've bought from them before and will do so again. Your snit > isn't going to change my opinion of them or the opinions of any others.
My snit? Please do order from them, I could care less. But to say this wont change anyone elses opinion is moronic. Oh maybe you do think for the rest of the world.
I bought from B&H because of what I read in these types of forums you moron. You think others dont do so as well?
> > : > They're the best online sales organization in photography in North > > : > America...they really know they're stuff and they deliver...no bull.
> > : What they delivered me was a product I didn't pay for and refuse to > > : even contact me about it.
> > : I paid for a Panasonic dmr-e100hs, I received a dmr-e100h. Their seems > > : to be no difference, but I would like them to at least call me back > > : an affirm it. Not to mention send me the rebate form like I ask..
> > If you didn't get what you paid for send it back.
> > On another note don't think your little temper tantrum is going to cost > > B&H any business. While I have issues with B&H I can't think of to many times > > that I've had problems with an order. When I have they always corrected the problem > > quickly. If you check on this and other newgroups you'll find that my experiences with > > them are the norm. I've bought from them before and will do so again. Your snit > > isn't going to change my opinion of them or the opinions of any others.
> My snit? Please do order from them, I could care less. But to say this > wont change anyone elses opinion is moronic. Oh maybe you do think > for the rest of the world.
> I bought from B&H because of what I read in these types of forums > you moron. You think others dont do so as well?
Let's see... you've got two of these DVD burners.
You wouldn't own a camera store and be breaking stones because B&H is your biggest competitor?
"Victor Falkteg" <falk...@brevet.nu> wrote in message <news:buklrs$4v4$1@green.tninet.se>... > I do not know about your case. > But !!!! > I have bought some camera equipment from B&H and got them sent to my address > in Europe. I have been talking with them over the phone and over e-mail. > My experience is that B&H maybe is the best source of photographic > equipment, not in USA, but in the world. > The reasons are: > They are very helpfull and kind. > They have almost everything you can need. > The shipping is fast and resonably priced.
> I recomend everyone in need of a professional source of photographic > equipment to call or mail B&H.
> Victor Falkteg
These types of groupie posts were not paid attention to me when researching where to buy if from. I wish i had paid attention to them.
Or does this guy work for them. Funny the main thing that made me buy from B&H was that when somebody said something bad about them on the net they were quick to follow up and discredit the person who said it. I guess you cant discredit the truth.
> " bozak" <bo...@mail.com> wrote in message > news:oBVOb.3241$Kp5.2507@newssvr29.news.prodigy.com... > > I bought a Panasonic stand alone dvd recorder from them > > (their top of the line unit for the home consumer) and it came > > when they said it would. This product came with a rebate > > from Panasonic which included 2 DVD-RAM and 8 DVD-R > > discs. When i bought the recorder they had the rebate form > > on their site for downloading. Once I received the product > > I went back to the site and it was no longer there. I spent > > a ridiculous amount of time waiting on their phone lines for > > someone to talk too. Never happened. I sent three emails to > > them. One to the guy who sold it to me (he forwarded it to > > the so called customer service department), and two to their > > customer service department, both of which went unanswered.
> > The whole problem with the matter is that Panasonic is no > > longer participating in the rebate, but I called Panasonic and > > they told me that they would honor the rebate if B&H sent me > > the form. This isn't a huge problem, but if they cant take the > > time out to send me a rebate form through fax or email, I wonder > > what would happen if I had a real problem that they needed > > to fix. Their customer service department is none existent.
> > I'm now in the market for an external Sony 510UL dvd recorder. > > I told the guy who i intially bought the Panasonic recorder that > > I would buy it from them if all went well with that purchase. > > I would buy it from them if i was into aggravation.
> > Just in case they want to say I'm lying about it, this is > > their reference number...
> > control no. 109178360
> > They are good for communicating with you as long as you > > have received your product. Once you receive it you are > > on your own.
> > Diagree with me all you want. It doesnt make what I said not > > true.
> I have no doubt that the events that you've described occurred as you > described them. What I disagreed with you about was your expectations and > conclusions.
Wow i thought everyone would expect a company that they purchased goods from to respond back to them once they had an issue. Damn, wrong again.
> > What they delivered me was a product I didn't pay for and refuse to > > even contact me about it.
> > I paid for a Panasonic dmr-e100hs, I received a dmr-e100h. Their seems > > to be no difference, but I would like them to at least call me back > > an affirm it. Not to mention send me the rebate form like I ask..
> I'm willing to bet if you check the internet you will find both Panasonic > units along with a description of each.
Description seems to be the same.
> Wouldn't it be funny if you received a more expensive unit at the price of > the lower cost one.
You mean if they sent me something that cost ten times as much by accident? You think they would want me to call them back if that happened?
> Why didn't you print out the rebate form from the website in the first > place. You obviously knew you were going to purchase the recorder - why wait > to order then go get the rebate form?
What does this have to do with their poor customer service?
> > Why didn't you print out the rebate form from the website in the first > > place. You obviously knew you were going to purchase the recorder - why wait > > to order then go get the rebate form?
> What does this have to do with their poor customer service?
Because everything from the point where you failed to print out the rebate until now demonstrates that you are a horse's...
well let's get some facts straight before I finish that phrase.
When did you order the DVD unit?
When did you receive the DVD unit?
When did the Panasonic's rebate start?
When did Panasonic's rebate end?
When did you decide to start filling out Panasonic's rebate form?
Was this before the rebate ended, and rather than print out Panasonic's rebate form from their website you contacted B&H and asked that they send you a copy.
Or was the time limit on the rebate over and the form no longer on the internet????
> > You're mad at B&H because they took down a rebate form after the promotion > > ended, and won't send you another.
> they never sent me the first one...
They had no obligation to do so.
> > You must be kidding.
> apparently i must not be...
> > Incidently, both in my personal experience, and after buying many, many > > thousands of dollars worth of gear, and in the experiences of those who > > bought from them and reported on the internet, B&H is the unquestioned > > leader in customer service, ethical deal and business integrity.
> B&H is full of shit... The problem is they have not responded back in > kind in any fashion. If thats what you call great customer service, > so be it.
I don't believe you've called them. I've had the odd problem, e.g. needing an RMA, etc. They always answered the phone promptly and provided the help that I needed. Since your experience directly contradicts my own, as well as the reported experiences of hundred, if not thousands, of others, I don't give you credibility, particularly since I think your demand is unreasonable.
B&H is the best mail-order (and walk in) photography gear retailer in the world. Period.
Plenty, the customer is supposed to take advantage of rebate forms offered online by printing them out. If the form is not there after the closing date of the rebate it is not the fault of the company selling the product where the coupon was offered whether or not the customer took adavntage and printed out, or saved that coupon.
B&H have no responsibilities to this customer for a rebate that was offered by link on their website to the manufacturer coupon at the manufacturer's website. If the manufacturer took down that coupon on the specified closing date it is not up to B&H to make ammends to the customer for the lack of access to the rebate coupon, nor is it their responsibility to continue to spend valuable business time listening to the whines and cries of a customer who cannot take responsibility for his own actions, or lack of action in this case.
If it weren't for the stupid credo - "the customer is always right" no one would be talking about this at all. The truth of the matter is "the customer is NOT always right" and unfortunately a business cannot just tell that customer this simple truth. It's not like it was when you could scream, stamp your feet, and throw a temper tantrum to get momma and daddy to give you your way anymore. You can't always get what you want in the real world. Live with it! Take responsibility for once, and stop placing blame while attempting to make company's like B&H look like they have such bad customer service.
> > Why didn't you print out the rebate form from the website in the first > > place. You obviously knew you were going to purchase the recorder - why wait > > to order then go get the rebate form?
> What does this have to do with their poor customer service?
> "Ray" <vze2995vnos...@verizon.net> wrote in message <news:PNnPb.2652$ro4.116@nwrdny02.gnilink.net>... > > I believe the only difference is the color. The HS is silver and the H is > > black. Other than that they are the same products.
> I have the H and it is silver also. > It appears that their isn't any difference. > Yet I am not positive of that as of yet.
if you spent 1/1000th the time finding out what the difference is that you spent whining here, you would have the answer.
> My snit? Please do order from them, I could care less. But to say this > wont change anyone elses opinion is moronic. Oh maybe you do think > for the rest of the world.
> I bought from B&H because of what I read in these types of forums > you moron. You think others dont do so as well?
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