I bought a Panasonic stand alone dvd recorder from them (their top of the line unit for the home consumer) and it came when they said it would. This product came with a rebate from Panasonic which included 2 DVD-RAM and 8 DVD-R discs. When i bought the recorder they had the rebate form on their site for downloading. Once I received the product I went back to the site and it was no longer there. I spent a ridiculous amount of time waiting on their phone lines for someone to talk too. Never happened. I sent three emails to them. One to the guy who sold it to me (he forwarded it to the so called customer service department), and two to their customer service department, both of which went unanswered.
The whole problem with the matter is that Panasonic is no longer participating in the rebate, but I called Panasonic and they told me that they would honor the rebate if B&H sent me the form. This isn't a huge problem, but if they cant take the time out to send me a rebate form through fax or email, I wonder what would happen if I had a real problem that they needed to fix. Their customer service department is none existent.
I'm now in the market for an external Sony 510UL dvd recorder. I told the guy who i intially bought the Panasonic recorder that I would buy it from them if all went well with that purchase. I would buy it from them if i was into aggravation.
Just in case they want to say I'm lying about it, this is their reference number...
control no. 109178360
They are good for communicating with you as long as you have received your product. Once you receive it you are on your own.
> The whole problem with the matter is that Panasonic is no > longer participating in the rebate, but I called Panasonic and > they told me that they would honor the rebate if B&H sent me > the form.
If Panasonic wants to make an exception to it's own discontinuation, then PANASONIC should contact B&H, rather than expecting B&H to go on your sole say-so. This is not a B&H issue, rather it is B&H following Panasonic's clear cancelation. -Something over which B&H has no control. If Panasonic is sincere, they will honor your request with the receipt/proof of purchase.
> I bought a Panasonic stand alone dvd recorder from them > (their top of the line unit for the home consumer) and it came > when they said it would. This product came with a rebate > from Panasonic which included 2 DVD-RAM and 8 DVD-R > discs. When i bought the recorder they had the rebate form > on their site for downloading. Once I received the product > I went back to the site and it was no longer there. I spent > a ridiculous amount of time waiting on their phone lines for > someone to talk too. Never happened. I sent three emails to > them. One to the guy who sold it to me (he forwarded it to > the so called customer service department), and two to their > customer service department, both of which went unanswered.
Why didn't you go directly to the Panasonic website?
It was their rebate, not B&Hs.
And usually rebates end with a three or four week grace period where you still can send in the paperwork.
Someone at Panasonic should have sent you the form.
> The whole problem with the matter is that Panasonic is no > longer participating in the rebate, but I called Panasonic and > they told me that they would honor the rebate if B&H sent me > the form.
See above.
> This isn't a huge problem, but if they cant take the > time out to send me a rebate form through fax or email, I wonder > what would happen if I had a real problem that they needed > to fix. Their customer service department is none existent.
Now are you referring tp B&H or Panasonic?
> I'm now in the market for an external Sony 510UL dvd recorder. > I told the guy who i intially bought the Panasonic recorder that > I would buy it from them if all went well with that purchase. > I would buy it from them if i was into aggravation.
> Just in case they want to say I'm lying about it, this is > their reference number...
> control no. 109178360
> They are good for communicating with you as long as you > have received your product. Once you receive it you are > on your own.
You should have dealt directly with Panasonic because it was their rebate.
> I bought a Panasonic stand alone dvd recorder from them > (their top of the line unit for the home consumer) and it came > when they said it would. This product came with a rebate > from Panasonic which included 2 DVD-RAM and 8 DVD-R > discs. When i bought the recorder they had the rebate form > on their site for downloading. Once I received the product > I went back to the site and it was no longer there. I spent > a ridiculous amount of time waiting on their phone lines for > someone to talk too. Never happened. I sent three emails to > them. One to the guy who sold it to me (he forwarded it to > the so called customer service department), and two to their > customer service department, both of which went unanswered.
> The whole problem with the matter is that Panasonic is no > longer participating in the rebate, but I called Panasonic and > they told me that they would honor the rebate if B&H sent me > the form. This isn't a huge problem, but if they cant take the > time out to send me a rebate form through fax or email, I wonder > what would happen if I had a real problem that they needed > to fix. Their customer service department is none existent.
> I'm now in the market for an external Sony 510UL dvd recorder. > I told the guy who i intially bought the Panasonic recorder that > I would buy it from them if all went well with that purchase. > I would buy it from them if i was into aggravation.
> Just in case they want to say I'm lying about it, this is > their reference number...
> control no. 109178360
> They are good for communicating with you as long as you > have received your product. Once you receive it you are > on your own.
I'll have to disagree with you. I recently bought a fairly expensive lens from them. When I received it, they had included a manufacturer's rebate form for the lens. I quickly noticed that the lens had dust in it. I took some test shots with it and didn't notice any adverse affects from the dust, but I knew that it would affect the resale value of the lens so I decided to exchange it. It did take a while to get through to a customer service rep, but this was between the Christmas and New Year's holidays so I assumed they were overloaded.
When I finally got through to a CS rep, he took my information, gave me an RMA number, and e-mailed me a web link where I could print out a pre- paid UPS label. I printed the label, packaged up the lens, attached the label, and dropped the package off at a nearby Staples on a Tuesday. I received the replacement lens the next Tuesday.
I'm so happy with their service that I placed another order from them last night.
I am regular client of B and H and have never had a problem with them. I am the first to complain if I feel like I am gettting hosed but B and H delivers where some of the little guys fail. I am waiting for a $250.00 Matrox rebate on the X.100 that was handled by B and H. If there is a hiccup I will post it here.
> I bought a Panasonic stand alone dvd recorder from them > (their top of the line unit for the home consumer) and it came > when they said it would. This product came with a rebate > from Panasonic which included 2 DVD-RAM and 8 DVD-R > discs. When i bought the recorder they had the rebate form > on their site for downloading. Once I received the product > I went back to the site and it was no longer there. I spent > a ridiculous amount of time waiting on their phone lines for > someone to talk too. Never happened. I sent three emails to > them. One to the guy who sold it to me (he forwarded it to > the so called customer service department), and two to their > customer service department, both of which went unanswered.
> The whole problem with the matter is that Panasonic is no > longer participating in the rebate, but I called Panasonic and > they told me that they would honor the rebate if B&H sent me > the form. This isn't a huge problem, but if they cant take the > time out to send me a rebate form through fax or email, I wonder > what would happen if I had a real problem that they needed > to fix. Their customer service department is none existent.
> I'm now in the market for an external Sony 510UL dvd recorder. > I told the guy who i intially bought the Panasonic recorder that > I would buy it from them if all went well with that purchase. > I would buy it from them if i was into aggravation.
> Just in case they want to say I'm lying about it, this is > their reference number...
> control no. 109178360
> They are good for communicating with you as long as you > have received your product. Once you receive it you are > on your own.
Maybe if you had written that you had a problem, presented the facts and asked what you might be able to do to correct the problem, you would have received a much warmer response.
As indicated, I suggest you send copies of your information to Panasonic (who issue the rebate), that is to the company not the rebate processor, and ask what you may be able to do now. Ask them if they can process it with the information you provided or if they might be able to provide a rebate form?
I suspect they will take care of it.
I know, I have kicked myself more than once for screwing up a refund request, but it happens. Life to too short to stay made at yourself or anyone else over it.
> I bought a Panasonic stand alone dvd recorder from them > (their top of the line unit for the home consumer) and it came > when they said it would. This product came with a rebate > from Panasonic which included 2 DVD-RAM and 8 DVD-R > discs. When i bought the recorder they had the rebate form > on their site for downloading. Once I received the product > I went back to the site and it was no longer there. I spent > a ridiculous amount of time waiting on their phone lines for > someone to talk too. Never happened. I sent three emails to > them. One to the guy who sold it to me (he forwarded it to > the so called customer service department), and two to their > customer service department, both of which went unanswered.
> The whole problem with the matter is that Panasonic is no > longer participating in the rebate, but I called Panasonic and > they told me that they would honor the rebate if B&H sent me > the form. This isn't a huge problem, but if they cant take the > time out to send me a rebate form through fax or email, I wonder > what would happen if I had a real problem that they needed > to fix. Their customer service department is none existent.
> I'm now in the market for an external Sony 510UL dvd recorder. > I told the guy who i intially bought the Panasonic recorder that > I would buy it from them if all went well with that purchase. > I would buy it from them if i was into aggravation.
> Just in case they want to say I'm lying about it, this is > their reference number...
> control no. 109178360
> They are good for communicating with you as long as you > have received your product. Once you receive it you are > on your own.
You're mad at B&H because they took down a rebate form after the promotion ended, and won't send you another.
You must be kidding.
Incidently, both in my personal experience, and after buying many, many thousands of dollars worth of gear, and in the experiences of those who bought from them and reported on the internet, B&H is the unquestioned leader in customer service, ethical deal and business integrity.
Why didn't you print out the rebate form from the website in the first place. You obviously knew you were going to purchase the recorder - why wait to order then go get the rebate form?
> I bought a Panasonic stand alone dvd recorder from them > (their top of the line unit for the home consumer) and it came > when they said it would. This product came with a rebate > from Panasonic which included 2 DVD-RAM and 8 DVD-R > discs. When i bought the recorder they had the rebate form > on their site for downloading. Once I received the product > I went back to the site and it was no longer there. I spent > a ridiculous amount of time waiting on their phone lines for > someone to talk too. Never happened. I sent three emails to > them. One to the guy who sold it to me (he forwarded it to > the so called customer service department), and two to their > customer service department, both of which went unanswered.
> The whole problem with the matter is that Panasonic is no > longer participating in the rebate, but I called Panasonic and > they told me that they would honor the rebate if B&H sent me > the form. This isn't a huge problem, but if they cant take the > time out to send me a rebate form through fax or email, I wonder > what would happen if I had a real problem that they needed > to fix. Their customer service department is none existent.
> I'm now in the market for an external Sony 510UL dvd recorder. > I told the guy who i intially bought the Panasonic recorder that > I would buy it from them if all went well with that purchase. > I would buy it from them if i was into aggravation.
> Just in case they want to say I'm lying about it, this is > their reference number...
> control no. 109178360
> They are good for communicating with you as long as you > have received your product. Once you receive it you are > on your own.
> You're mad at B&H because they took down a rebate form after the promotion > ended, and won't send you another.
> You must be kidding.
> Incidently, both in my personal experience, and after buying many, many > thousands of dollars worth of gear, and in the experiences of those who > bought from them and reported on the internet, B&H is the unquestioned > leader in customer service, ethical deal and business integrity.
E-mailing the old rebate form is a pretty simple request. If your "unquestioned leader in customer service" won't even be bothered doing that, then it doesn't say much for the current state of customer service.
> You're mad at B&H because they took down a rebate form after the promotion > ended, and won't send you another.
they never sent me the first one...
> You must be kidding.
apparently i must not be...
> Incidently, both in my personal experience, and after buying many, many > thousands of dollars worth of gear, and in the experiences of those who > bought from them and reported on the internet, B&H is the unquestioned > leader in customer service, ethical deal and business integrity.
B&H is full of shit... The problem is they have not responded back in kind in any fashion. If thats what you call great customer service, so be it.
"Dan Sullivan" <dsull...@optonline.net> wrote in message <news:0KWOb.21653$OM2.5358051@news4.srv.hcvlny.cv.net>... > " bozak" <bo...@mail.com> wrote in message > news:oBVOb.3241$Kp5.2507@newssvr29.news.prodigy.com... > > I bought a Panasonic stand alone dvd recorder from them > > (their top of the line unit for the home consumer) and it came > > when they said it would. This product came with a rebate > > from Panasonic which included 2 DVD-RAM and 8 DVD-R > > discs. When i bought the recorder they had the rebate form > > on their site for downloading. Once I received the product > > I went back to the site and it was no longer there. I spent > > a ridiculous amount of time waiting on their phone lines for > > someone to talk too. Never happened. I sent three emails to > > them. One to the guy who sold it to me (he forwarded it to > > the so called customer service department), and two to their > > customer service department, both of which went unanswered.
> Why didn't you go directly to the Panasonic website?
it was no longer on the panasonic website... it was on the B&H site when i bought the recorder...
> It was their rebate, not B&Hs.
B&H used the rebate in an effort to sell the recorder... I think the main reason B&H is not responding to me because the actual item I received is different from the item I paid for. I paid for a panasonic dmr-e100hs, what I received was a panasonic dmr-e100h. Part of my email asked what is the difference between the 100hs and 100h. As of today I still have had no reply from them. I cant tell the difference as they seem to have no different functions. But since I bought it from B&H I would think they could clear up the matter.
Is that good customer service in your estimation?
> And usually rebates end with a three or four week grace period where you > still can send in the paperwork.
> Someone at Panasonic should have sent you the form.
They said it was up to B&H. You have no idea of how many people at Panasonic I had to talk to just to get them to do that.
> > The whole problem with the matter is that Panasonic is no > > longer participating in the rebate, but I called Panasonic and > > they told me that they would honor the rebate if B&H sent me > > the form.
> See above.
so should you.
> > This isn't a huge problem, but if they cant take the > > time out to send me a rebate form through fax or email, I wonder > > what would happen if I had a real problem that they needed > > to fix. Their customer service department is none existent.
> Now are you referring tp B&H or Panasonic?
B&H since it was up on their site and part of their promotion to sell it.
> > I'm now in the market for an external Sony 510UL dvd recorder. > > I told the guy who i intially bought the Panasonic recorder that > > I would buy it from them if all went well with that purchase. > > I would buy it from them if i was into aggravation.
> > Just in case they want to say I'm lying about it, this is > > their reference number...
> > control no. 109178360
> > They are good for communicating with you as long as you > > have received your product. Once you receive it you are > > on your own.
> You should have dealt directly with Panasonic because it was their rebate.
I have and thought I explained it pretty clearly... Apparently I didnt...
> > I bought a Panasonic stand alone dvd recorder from them > > (their top of the line unit for the home consumer) and it came > > when they said it would. This product came with a rebate > > from Panasonic which included 2 DVD-RAM and 8 DVD-R > > discs. When i bought the recorder they had the rebate form > > on their site for downloading. Once I received the product > > I went back to the site and it was no longer there. I spent > > a ridiculous amount of time waiting on their phone lines for > > someone to talk too. Never happened. I sent three emails to > > them. One to the guy who sold it to me (he forwarded it to > > the so called customer service department), and two to their > > customer service department, both of which went unanswered.
> > The whole problem with the matter is that Panasonic is no > > longer participating in the rebate, but I called Panasonic and > > they told me that they would honor the rebate if B&H sent me > > the form. This isn't a huge problem, but if they cant take the > > time out to send me a rebate form through fax or email, I wonder > > what would happen if I had a real problem that they needed > > to fix. Their customer service department is none existent.
> > I'm now in the market for an external Sony 510UL dvd recorder. > > I told the guy who i intially bought the Panasonic recorder that > > I would buy it from them if all went well with that purchase. > > I would buy it from them if i was into aggravation.
> > Just in case they want to say I'm lying about it, this is > > their reference number...
> > control no. 109178360
> > They are good for communicating with you as long as you > > have received your product. Once you receive it you are > > on your own.
> I'll have to disagree with you.
Diagree with me all you want. It doesnt make what I said not true.
What they delivered me was a product I didn't pay for and refuse to even contact me about it.
I paid for a Panasonic dmr-e100hs, I received a dmr-e100h. Their seems to be no difference, but I would like them to at least call me back an affirm it. Not to mention send me the rebate form like I ask..
"Joseph Meehan" <sligojoeS_PA...@hotmail.com> wrote in message <news:ek0Pb.13038$372.12402@fe1.columbus.rr.com>... > Maybe if you had written that you had a problem, presented the facts and > asked what you might be able to do to correct the problem, you would have > received a much warmer response.
What are you talking about? I did and got NO response.
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