I bought a Panasonic stand alone dvd recorder from them (their top of the line unit for the home consumer) and it came when they said it would. This product came with a rebate from Panasonic which included 2 DVD-RAM and 8 DVD-R discs. When i bought the recorder they had the rebate form on their site for downloading. Once I received the product I went back to the site and it was no longer there. I spent a ridiculous amount of time waiting on their phone lines for someone to talk too. Never happened. I sent three emails to them. One to the guy who sold it to me (he forwarded it to the so called customer service department), and two to their customer service department, both of which went unanswered.
The whole problem with the matter is that Panasonic is no longer participating in the rebate, but I called Panasonic and they told me that they would honor the rebate if B&H sent me the form. This isn't a huge problem, but if they cant take the time out to send me a rebate form through fax or email, I wonder what would happen if I had a real problem that they needed to fix. Their customer service department is none existent.
I'm now in the market for an external Sony 510UL dvd recorder. I told the guy who i intially bought the Panasonic recorder that I would buy it from them if all went well with that purchase. I would buy it from them if i was into aggravation.
Just in case they want to say I'm lying about it, this is their reference number...
control no. 109178360
They are good for communicating with you as long as you have received your product. Once you receive it you are on your own.
> The whole problem with the matter is that Panasonic is no > longer participating in the rebate, but I called Panasonic and > they told me that they would honor the rebate if B&H sent me > the form.
If Panasonic wants to make an exception to it's own discontinuation, then PANASONIC should contact B&H, rather than expecting B&H to go on your sole say-so. This is not a B&H issue, rather it is B&H following Panasonic's clear cancelation. -Something over which B&H has no control. If Panasonic is sincere, they will honor your request with the receipt/proof of purchase.
> I bought a Panasonic stand alone dvd recorder from them > (their top of the line unit for the home consumer) and it came > when they said it would. This product came with a rebate > from Panasonic which included 2 DVD-RAM and 8 DVD-R > discs. When i bought the recorder they had the rebate form > on their site for downloading. Once I received the product > I went back to the site and it was no longer there. I spent > a ridiculous amount of time waiting on their phone lines for > someone to talk too. Never happened. I sent three emails to > them. One to the guy who sold it to me (he forwarded it to > the so called customer service department), and two to their > customer service department, both of which went unanswered.
Why didn't you go directly to the Panasonic website?
It was their rebate, not B&Hs.
And usually rebates end with a three or four week grace period where you still can send in the paperwork.
Someone at Panasonic should have sent you the form.
> The whole problem with the matter is that Panasonic is no > longer participating in the rebate, but I called Panasonic and > they told me that they would honor the rebate if B&H sent me > the form.
See above.
> This isn't a huge problem, but if they cant take the > time out to send me a rebate form through fax or email, I wonder > what would happen if I had a real problem that they needed > to fix. Their customer service department is none existent.
Now are you referring tp B&H or Panasonic?
> I'm now in the market for an external Sony 510UL dvd recorder. > I told the guy who i intially bought the Panasonic recorder that > I would buy it from them if all went well with that purchase. > I would buy it from them if i was into aggravation.
> Just in case they want to say I'm lying about it, this is > their reference number...
> control no. 109178360
> They are good for communicating with you as long as you > have received your product. Once you receive it you are > on your own.
You should have dealt directly with Panasonic because it was their rebate.
> I bought a Panasonic stand alone dvd recorder from them > (their top of the line unit for the home consumer) and it came > when they said it would. This product came with a rebate > from Panasonic which included 2 DVD-RAM and 8 DVD-R > discs. When i bought the recorder they had the rebate form > on their site for downloading. Once I received the product > I went back to the site and it was no longer there. I spent > a ridiculous amount of time waiting on their phone lines for > someone to talk too. Never happened. I sent three emails to > them. One to the guy who sold it to me (he forwarded it to > the so called customer service department), and two to their > customer service department, both of which went unanswered.
> The whole problem with the matter is that Panasonic is no > longer participating in the rebate, but I called Panasonic and > they told me that they would honor the rebate if B&H sent me > the form. This isn't a huge problem, but if they cant take the > time out to send me a rebate form through fax or email, I wonder > what would happen if I had a real problem that they needed > to fix. Their customer service department is none existent.
> I'm now in the market for an external Sony 510UL dvd recorder. > I told the guy who i intially bought the Panasonic recorder that > I would buy it from them if all went well with that purchase. > I would buy it from them if i was into aggravation.
> Just in case they want to say I'm lying about it, this is > their reference number...
> control no. 109178360
> They are good for communicating with you as long as you > have received your product. Once you receive it you are > on your own.
I'll have to disagree with you. I recently bought a fairly expensive lens from them. When I received it, they had included a manufacturer's rebate form for the lens. I quickly noticed that the lens had dust in it. I took some test shots with it and didn't notice any adverse affects from the dust, but I knew that it would affect the resale value of the lens so I decided to exchange it. It did take a while to get through to a customer service rep, but this was between the Christmas and New Year's holidays so I assumed they were overloaded.
When I finally got through to a CS rep, he took my information, gave me an RMA number, and e-mailed me a web link where I could print out a pre- paid UPS label. I printed the label, packaged up the lens, attached the label, and dropped the package off at a nearby Staples on a Tuesday. I received the replacement lens the next Tuesday.
I'm so happy with their service that I placed another order from them last night.
I am regular client of B and H and have never had a problem with them. I am the first to complain if I feel like I am gettting hosed but B and H delivers where some of the little guys fail. I am waiting for a $250.00 Matrox rebate on the X.100 that was handled by B and H. If there is a hiccup I will post it here.
> I bought a Panasonic stand alone dvd recorder from them > (their top of the line unit for the home consumer) and it came > when they said it would. This product came with a rebate > from Panasonic which included 2 DVD-RAM and 8 DVD-R > discs. When i bought the recorder they had the rebate form > on their site for downloading. Once I received the product > I went back to the site and it was no longer there. I spent > a ridiculous amount of time waiting on their phone lines for > someone to talk too. Never happened. I sent three emails to > them. One to the guy who sold it to me (he forwarded it to > the so called customer service department), and two to their > customer service department, both of which went unanswered.
> The whole problem with the matter is that Panasonic is no > longer participating in the rebate, but I called Panasonic and > they told me that they would honor the rebate if B&H sent me > the form. This isn't a huge problem, but if they cant take the > time out to send me a rebate form through fax or email, I wonder > what would happen if I had a real problem that they needed > to fix. Their customer service department is none existent.
> I'm now in the market for an external Sony 510UL dvd recorder. > I told the guy who i intially bought the Panasonic recorder that > I would buy it from them if all went well with that purchase. > I would buy it from them if i was into aggravation.
> Just in case they want to say I'm lying about it, this is > their reference number...
> control no. 109178360
> They are good for communicating with you as long as you > have received your product. Once you receive it you are > on your own.
Maybe if you had written that you had a problem, presented the facts and asked what you might be able to do to correct the problem, you would have received a much warmer response.
As indicated, I suggest you send copies of your information to Panasonic (who issue the rebate), that is to the company not the rebate processor, and ask what you may be able to do now. Ask them if they can process it with the information you provided or if they might be able to provide a rebate form?
I suspect they will take care of it.
I know, I have kicked myself more than once for screwing up a refund request, but it happens. Life to too short to stay made at yourself or anyone else over it.
> I bought a Panasonic stand alone dvd recorder from them > (their top of the line unit for the home consumer) and it came > when they said it would. This product came with a rebate > from Panasonic which included 2 DVD-RAM and 8 DVD-R > discs. When i bought the recorder they had the rebate form > on their site for downloading. Once I received the product > I went back to the site and it was no longer there. I spent > a ridiculous amount of time waiting on their phone lines for > someone to talk too. Never happened. I sent three emails to > them. One to the guy who sold it to me (he forwarded it to > the so called customer service department), and two to their > customer service department, both of which went unanswered.
> The whole problem with the matter is that Panasonic is no > longer participating in the rebate, but I called Panasonic and > they told me that they would honor the rebate if B&H sent me > the form. This isn't a huge problem, but if they cant take the > time out to send me a rebate form through fax or email, I wonder > what would happen if I had a real problem that they needed > to fix. Their customer service department is none existent.
> I'm now in the market for an external Sony 510UL dvd recorder. > I told the guy who i intially bought the Panasonic recorder that > I would buy it from them if all went well with that purchase. > I would buy it from them if i was into aggravation.
> Just in case they want to say I'm lying about it, this is > their reference number...
> control no. 109178360
> They are good for communicating with you as long as you > have received your product. Once you receive it you are > on your own.
You're mad at B&H because they took down a rebate form after the promotion ended, and won't send you another.
You must be kidding.
Incidently, both in my personal experience, and after buying many, many thousands of dollars worth of gear, and in the experiences of those who bought from them and reported on the internet, B&H is the unquestioned leader in customer service, ethical deal and business integrity.
