I tried to contact Austhink, both through the contact form, and by
replying to their 2.x advertisement in my inbox. But I haven't
received a response, and recall that this happened before, with
Austhink.
I just purchased an upgrade for one of my laptops from 1.x to 2.x.
But I also had a separate 1.x license on a previous laptop, which had
to be returned to the vendor, after several failed repair attempts.
My current laptop is a replacement for that former laptop, and so I
purchased a new license for this laptop.
My question is, can I get an upgrade for the initial license, so that
it can be installed on one of my desktops? In other words, if
possible, I'd like to be able to install each of my licenses - after
upgrading - on a PC.
I understand if the license on the previous laptop cannot be
transferred, but would at least like to get a response.
Dear iqu...,
Thank you for your inquiry.
Rationale licenses should enable 2 activations per license. So from
reading your inquiry it appears that you may in fact have three
activations that you could use to upgrade to Rationale 2. I hope this
is useful to you. In the future it is generally best to contact the
Austhink support team directly for inquiries regarding specific
accounts, especially in regard to activation. This can be done via:
supp...@austhink.com
Kind Regards
Damian
Austhink Support Team
> I tried to contact Austhink, both through the contact form, and by
> replying to their 2.x advertisement in my inbox. But I haven't
> received a response, and recall that this happened before, with
> Austhink.
> I just purchased an upgrade for one of my laptops from 1.x to 2.x.
> But I also had a separate 1.x license on a previous laptop, which had
> to be returned to the vendor, after several failed repair attempts.
> My current laptop is a replacement for that former laptop, and so I
> purchased a new license for this laptop.
> My question is, can I get an upgrade for the initial license, so that
> it can be installed on one of my desktops? In other words, if
> possible, I'd like to be able to install each of my licenses - after
> upgrading - on a PC.
> I understand if the license on the previous laptop cannot be
> transferred, but would at least like to get a response.
> Dear iqu...,
> Thank you for your inquiry.
> Rationale licenses should enable 2 activations per license. So from
> reading your inquiry it appears that you may in fact have three
> activations that you could use to upgrade to Rationale 2. I hope this
> is useful to you. In the future it is generally best to contact the
> Austhink support team directly for inquiries regarding specific
> accounts, especially in regard to activation. This can be done via:
> supp...@austhink.com
> Kind Regards
> Damian
> Austhink Support Team
> > I tried to contact Austhink, both through the contact form, and by
> > replying to their 2.x advertisement in my inbox. But I haven't
> > received a response, and recall that this happened before, with
> > Austhink.
> > I just purchased an upgrade for one of my laptops from 1.x to 2.x.
> > But I also had a separate 1.x license on a previous laptop, which had
> > to be returned to the vendor, after several failed repair attempts.
> > My current laptop is a replacement for that former laptop, and so I
> > purchased a new license for this laptop.
> > My question is, can I get an upgrade for the initial license, so that
> > it can be installed on one of my desktops? In other words, if
> > possible, I'd like to be able to install each of my licenses - after
> > upgrading - on a PC.
> > I understand if the license on the previous laptop cannot be
> > transferred, but would at least like to get a response.
Circolo, Perhaps I can explain things a little from the Austhink perspective.
It is true that some things have fallen through the cracks in terms of responding to enquiries. I regret this has been frustrating for you. We do think that most enquiries have been dealt with promptly, and are continually trying to improve our processes. We are however a small team, thinly stretched.
With the release of Rationale 2.0, we took a major step in a direction that began with the release of bCisive in March. Basically, since the original release of Rationale, we recognised that most of our users fall into one or the other of two camps - the educational users, and the workplace users - and that these are really very different groups. One product cannot adequately address both these groups at the same time. Hence we made a deliberate decision to move to a two-product approach - Rationale for the educational market, and bCisive for the workplace or "professional" market. This meant making Rationale more educational in its look & feel, feature set etc. We're not "all over the map"; rather, we have a clear product strategy, but it takes a while to get there.
We appreciate feedback from dedicated users. Thanks for bearing with us as we develop our offerings as expeditiously as we can.
Regards
Tim v.G.
On Sat, Sep 13, 2008 at 4:10 AM, Circolo <marc.chioccare...@gmail.com>wrote:
> I just don't know where you are coming from. The service support from > Rationale is absolutely terrible, and quit frankly is becoming a > deterrant to using or ever recommeding the software. Specifically, let > me give you an example of what I'm talking about.
> I wrote support three times about upgrading to 2.0 over a period of > three weeks and never recieved a reply. > Next, I wrote technical support asking someone to look into things and > still did not hear anything!
> Second, there seems to have been absolutely no thought to upgrading or > continuance of non-academic users. Specifically, my current license > code is not even recognized by thier system. Non academic users are > invited to contact them. Well, given my attempts good luck with that!
> Well, dispite wanting to upgrade, I guess I'm also somewhat > disappointed with version 2.0. Basically, its getting a little too > "schoolie" with its teachers comments and school logo etc. What's > next, glow in the dark austhink stickers for lunch boxes? Way more > work should have been done with the essay feature making it a much > more flexible tool.
> All in all, its clear thier efforts have been absorbed with bCisive. > Rationale 2.0 is an afterthought, so what's the rationale in that? > Austhink is all over the map and this might be something to keep in > mind with bCisive. Perhaps they need to pull out bCisive and focus on > that.
> Prospective users might be better off waiting until the Minto product > is launched. That way, we might get a general idea of what they are > committed to and which way this ship is headed.
> Sincerely,
> Circolo
> On Sep 10, 1:55 am, lutchrd <lutc...@gmail.com> wrote: > > The team at Austhink have been quite reasonable with activations. > > There should not be a problem.
> > I've found the team to be very supportive.
> > Russell
> > On Sep 8, 7:00 am, Damian <Dam...@austhink.com> wrote:
> > > Dear iqu..., > > > Thank you for your inquiry. > > > Rationale licenses should enable 2 activations per license. So from > > > reading your inquiry it appears that you may in fact have three > > > activations that you could use to upgrade to Rationale 2. I hope this > > > is useful to you. In the future it is generally best to contact the > > > Austhink support team directly for inquiries regarding specific > > > accounts, especially in regard to activation. This can be done via: > > > supp...@austhink.com > > > Kind Regards > > > Damian > > > Austhink Support Team
> > > On Sep 5, 1:24 pm, DC <iqu...@yahoo.com> wrote:
> > > > Hi,
> > > > I tried to contact Austhink, both through the contact form, and by > > > > replying to their 2.x advertisement in my inbox. But I haven't > > > > received a response, and recall that this happened before, with > > > > Austhink.
> > > > I just purchased an upgrade for one of my laptops from 1.x to 2.x. > > > > But I also had a separate 1.x license on a previous laptop, which had > > > > to be returned to the vendor, after several failed repair attempts. > > > > My current laptop is a replacement for that former laptop, and so I > > > > purchased a new license for this laptop.
> > > > My question is, can I get an upgrade for the initial license, so that > > > > it can be installed on one of my desktops? In other words, if > > > > possible, I'd like to be able to install each of my licenses - after > > > > upgrading - on a PC.
> > > > I understand if the license on the previous laptop cannot be > > > > transferred, but would at least like to get a response.- Hide quoted > text -
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