> Hi Chris and Robyn, Attached is a brainstorm of possible questions we
> may have on a survey. If you can add to the list great. It also
> proposes a certain style of asking questions which allows for
> comparable and measurable data as well as more open ended and
> subjective data. It does this by offering a scale on each question
> which can be easily converted into graphs/tables (quantitative) while
> also providing a comment line which can be analysed for reoccurring
> more open and subjective themes (qualitative).

> Part of the approach I am proposing (specifically because it is a
> self-help tool that we want to assess) is that we make the process as
> user friendly as possible prior to offering it and then stand back
> from the process all together. This could help us refrain from jumping
> in the drivers seat of the process. The problem here is that with our
> presence they may demand facilitation - especially Robyn who they are
> used to facilitation from. So one option is to hand it to them and
> leave them with it and the camera man. Alternatively we could respond
> to their questions briefly and note the questions as part of the
> survey feedback. Either way the less of us that actually attend the
> better because it increases the chances of compromising self-help.

> Alex