Hi Chris and Robyn, Attached is a brainstorm of possible questions we
may have on a survey. If you can add to the list great. It also
proposes a certain style of asking questions which allows for
comparable and measurable data as well as more open ended and
subjective data. It does this by offering a scale on each question
which can be easily converted into graphs/tables (quantitative) while
also providing a comment line which can be analysed for reoccurring
more open and subjective themes (qualitative).
Part of the approach I am proposing (specifically because it is a
self-help tool that we want to assess) is that we make the process as
user friendly as possible prior to offering it and then stand back
from the process all together. This could help us refrain from jumping
in the drivers seat of the process. The problem here is that with our
presence they may demand facilitation - especially Robyn who they are
used to facilitation from. So one option is to hand it to them and
leave them with it and the camera man. Alternatively we could respond
to their questions briefly and note the questions as part of the
survey feedback. Either way the less of us that actually attend the
better because it increases the chances of compromising self-help.
Alex
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