I have tried to install security update KB973768 several times after this was auto downloaded. Always fails. Anyone have same problem or a fix/explanation
"DeepDiver" wrote: > I have tried to install security update KB973768 several times after this was > auto downloaded. Always fails. Anyone have same problem or a fix/explanation
Alright i have the same problem, I run XPSP2, I was wondering as to why this file will not install/update, its failure affects other microsoft programs like Zune...
here is a copy of the log message i get:
0.140: 2009/09/11 06:14:04.302 (local) 0.140: c:\ecee1be6b0350e2847573726cb\update\update.exe (version 6.3.13.0) 0.140: Hotfix started with following command line: 0.140: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2 0.172: Return Value From IsMediaCenterPC = 1 0.172: IsMediaCenterPC returned value( 0x1 ) which is Equal To 0x1 0.172: Condition succeeded for section PreReq.SingleOp.MediaCenter in Line 1 of PreRequisite 0.172: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not Equal To Specified Value 0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not Equal To Specified Value 0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not Equal To Specified Value 0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not Equal To Specified Value 0.187: Condition Check for Line 2 of PreRequisite returned FALSE 0.187: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102 0.187: KB973768 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB973768 failed. For More details check the Log File c:\windows\KB973768.log 0.187: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102 0.187: Setup cannot continue because one or more prerequisites required to install KB973768 failed. For More details check the Log File c:\windows\KB973768.log 3.547: Message displayed to the user: Setup cannot continue because one or more prerequisites required to install KB973768 failed. For More details check the Log File c:\windows\KB973768.log 3.547: User Input: OK 3.547: Update.exe extended error code = 0xf0f4 3.547: Update.exe return code was masked to 0x643 for MSI custom action compliance.
See the "How to obtain help" section of http://support.microsoft.com/kb/973768 -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002
DeepDiver wrote: > I have tried to install security update KB973768 several times after this > was auto downloaded. Always fails. Anyone have same problem or a > fix/explanation
> See the "How to obtain help" section of > http://support.microsoft.com/kb/973768 > -- > ~Robear Dyer (PA Bear) > MS MVP-IE, Mail, Security, Windows Client - since 2002
i went there, read all that it had to do with XP, and still so confused. Retried to update, and still nothing. It failed same as the last 10 times...
> > See the "How to obtain help" section of > > http://support.microsoft.com/kb/973768 > > -- > > ~Robear Dyer (PA Bear) > > MS MVP-IE, Mail, Security, Windows Client - since 2002
> i went there, read all that it had to do with XP, and still so confused. > Retried to update, and still nothing. It failed same as the last 10 times...
> i went there, read all that it had to do with XP, and still so confused. > Retried to update, and still nothing. It failed same as the last 10 > times...
Nobody said it'd be easy, d00d.
<QP> North American customers can also obtain instant access to unlimited no-charge e-mail support or to unlimited individual chat support by visiting the following Microsoft Web site: http://support.microsoft.com/oas/default.aspx?&prid=7552 </QP>
>> I have tried to install security update KB973768 several times after this was >> auto downloaded. Always fails. Anyone have same problem or a fix/explanation
> Alright i have the same problem, > I run XPSP2, I was wondering as to why this file will not install/update, > its failure affects other microsoft programs like Zune...
> 0.187: KB973768 Setup encountered an error: Setup cannot continue because > one or more prerequisites required to install KB973768 failed. For More > details check the Log File c:\windows\KB973768.log > 0.187: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102 > 0.187: Setup cannot continue because one or more prerequisites required to > install KB973768 failed. For More details check the Log File > c:\windows\KB973768.log > 3.547: Message displayed to the user: Setup cannot continue because one or > more prerequisites required to install KB973768 failed. For More details > check the Log File c:\windows\KB973768.log > 3.547: User Input: OK > 3.547: Update.exe extended error code = 0xf0f4 > 3.547: Update.exe return code was masked to 0x643 for MSI custom action > compliance.
> any input would be useful, Thanks.
Read the log. They told you 3 three times what to do. ; }
mine just comes up with it saying "some updates could not be installed" i have tried dl'ing it from the site and via the updater and it dont work, i get this Installation Failure
Error Code: 0x8007F0F4 Try to install the update again, or request help from one of the following resources.
For self-help options:
Frequently Asked Questions Find Solutions Windows Update Newsgroup
For assisted support options:
Microsoft Online Assisted Support (no-cost for issues related to getting updates)
sara wrote: > mine just comes up with it saying "some updates could not be installed" > i have tried dl'ing it from the site and via the updater and it dont work, > i get this > Installation Failure
> Error Code: 0x8007F0F4 > Try to install the update again, or request help from one of the following > resources.
See the "You may receive a "0x8007F0F4" error code when you try to install updates from the Windows Update Web site or from the Microsoft Update Web site "
"sara" wrote: > mine just comes up with it saying "some updates could not be installed" > i have tried dl'ing it from the site and via the updater and it dont work, > i get this > Installation Failure
> Error Code: 0x8007F0F4 > Try to install the update again, or request help from one of the following > resources.
> mine just comes up with it saying "some updates could not be installed" > i have tried dl'ing it from the site and via the updater and it dont work, > i get this > Installation Failure
Same problem as "sara". XP Pro .... MCE platform. All other updates were OK. . Maybe we have a "Service" or two disabled that should be Started.
Disable "Automatic Updates" in the My Computer properties for awhile , and your system will not nag you to install KB973768 that will continue to fail. OR According to http://support.microsoft.com/kb/958051 explanation on the error code, ( that is very helpful ) ..... this update might not be for your PC. Sooooo .... "Hide" the update with:
Method 2: Hide the incorrect update If the update installation application detected that the update is incorrect for your computer, one of the following conditions may be true: a.. The update may have been previously installed. b.. The update is older than the currently installed update. c.. The update is incompatible with your computer. This update should be ignored or hidden in the Windows Update or Microsoft Update interface.
To hide the update so that it is not offered again, follow these steps: 1.. Visit the following Microsoft Update Web site: http://update.microsoft.com (http://update.microsoft.com) 2.. As soon as the scan for updates has finished, click Custom on the Welcome to Microsoft Update page. 3.. ...... ---------------------------------------------------------------------------
I'm having the same problem and was just wondering if you have installed Internet Explorer 8 since a number of the other answers seems to indicate that the update is contingent on other updates already being installed ~ just a thought. I haven't done that yet, but guess I may have to just to see if that fixes the problem. Good luck -- Sally
"DeepDiver" wrote: > I have tried to install security update KB973768 several times after this was > auto downloaded. Always fails. Anyone have same problem or a fix/explanation
the update is not compatible with the Media center 2002 so thats why i was not able to install this was confirmed after cecking with the applied to on the article
> "sara" <s...@discussions.microsoft.com> wrote in message > news:5A1F9D30-DE31-4DF0-94B0-DFDDA68A0293@microsoft.com... > > mine just comes up with it saying "some updates could not be installed" > > i have tried dl'ing it from the site and via the updater and it dont work, > > i get this > > Installation Failure
> Same problem as "sara". > XP Pro .... MCE platform. > All other updates were OK. > .. > Maybe we have a "Service" or two disabled that should be Started.
> Disable "Automatic Updates" in the My Computer properties for awhile , > and your system will not nag you to install KB973768 that will continue to > fail. > OR > According to http://support.microsoft.com/kb/958051 explanation on the error > code, > ( that is very helpful ) ..... this update might not be for your PC. > Sooooo .... "Hide" the update with:
> Method 2: Hide the incorrect update > If the update installation application detected that the update is incorrect > for your computer, one of the following conditions may be true: > a.. The update may have been previously installed. > b.. The update is older than the currently installed update. > c.. The update is incompatible with your computer. > This update should be ignored or hidden in the Windows Update or Microsoft > Update interface.
> To hide the update so that it is not offered again, follow these steps: > 1.. Visit the following Microsoft Update Web site: > http://update.microsoft.com (http://update.microsoft.com) > 2.. As soon as the scan for updates has finished, click Custom on the > Welcome to Microsoft Update page. > 3.. ...... > ---------------------------------------------------------------------------
I've had the same problem. Here's what I've found:
Referring to http://support.microsoft.com/kb/973768, in the "Applies To" section (near the bottom of the page), update KB973768 applies only to XP systems with MCE 2005 installed--not those with MCE 2002 (as my system has).
I'm guessing that the Windows Update checker is at fault, and is prescribing this update based on invalid criteria (e.g., looking only for an MCE installation, but not checking for MCE version).
Based on the above, if you have MCE 2002 installed, you could safely tell Windows Update to ignore this particular update. To confirm this, right-click on "My Computer" and select "Properties"--the dialog box will display your Windows and MCE version.
> > I have tried to install security update KB973768 several times after this was > > auto downloaded. Always fails. Anyone have same problem or a fix/explanation
> Alright i have the same problem, > I run XPSP2, I was wondering as to why this file will not install/update, > its failure affects other microsoft programs like Zune...
> here is a copy of the log message i get:
> 0.140: 2009/09/11 06:14:04.302 (local) > 0.140: c:\ecee1be6b0350e2847573726cb\update\update.exe (version 6.3.13.0) > 0.140: Hotfix started with following command line: > 0.140: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with > error 0x2 > 0.172: Return Value From IsMediaCenterPC = 1 > 0.172: IsMediaCenterPC returned value( 0x1 ) which is Equal To 0x1 > 0.172: Condition succeeded for section PreReq.SingleOp.MediaCenter in Line 1 > of PreRequisite > 0.172: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not > Equal To Specified Value > 0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not > Equal To Specified Value > 0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not > Equal To Specified Value > 0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not > Equal To Specified Value > 0.187: Condition Check for Line 2 of PreRequisite returned FALSE > 0.187: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102 > 0.187: KB973768 Setup encountered an error: Setup cannot continue because > one or more prerequisites required to install KB973768 failed. For More > details check the Log File c:\windows\KB973768.log > 0.187: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102 > 0.187: Setup cannot continue because one or more prerequisites required to > install KB973768 failed. For More details check the Log File > c:\windows\KB973768.log > 3.547: Message displayed to the user: Setup cannot continue because one or > more prerequisites required to install KB973768 failed. For More details > check the Log File c:\windows\KB973768.log > 3.547: User Input: OK > 3.547: Update.exe extended error code = 0xf0f4 > 3.547: Update.exe return code was masked to 0x643 for MSI custom action > compliance.
"Bethel95" wrote: > I've had the same problem. Here's what I've found:
> Referring to http://support.microsoft.com/kb/973768, in the "Applies To" > section (near the bottom of the page), update KB973768 applies only to XP > systems with MCE 2005 installed--not those with MCE 2002 (as my system has).
> I'm guessing that the Windows Update checker is at fault, and is prescribing > this update based on invalid criteria (e.g., looking only for an MCE > installation, but not checking for MCE version).
> Based on the above, if you have MCE 2002 installed, you could safely tell > Windows Update to ignore this particular update. To confirm this, right-click > on "My Computer" and select "Properties"--the dialog box will display your > Windows and MCE version.
> "Skyler M" wrote:
> > "DeepDiver" wrote:
> > > I have tried to install security update KB973768 several times after this was > > > auto downloaded. Always fails. Anyone have same problem or a fix/explanation
> > Alright i have the same problem, > > I run XPSP2, I was wondering as to why this file will not install/update, > > its failure affects other microsoft programs like Zune...
> > here is a copy of the log message i get:
> > 0.140: 2009/09/11 06:14:04.302 (local) > > 0.140: c:\ecee1be6b0350e2847573726cb\update\update.exe (version 6.3.13.0) > > 0.140: Hotfix started with following command line: > > 0.140: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with > > error 0x2 > > 0.172: Return Value From IsMediaCenterPC = 1 > > 0.172: IsMediaCenterPC returned value( 0x1 ) which is Equal To 0x1 > > 0.172: Condition succeeded for section PreReq.SingleOp.MediaCenter in Line 1 > > of PreRequisite > > 0.172: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not > > Equal To Specified Value > > 0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not > > Equal To Specified Value > > 0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not > > Equal To Specified Value > > 0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not > > Equal To Specified Value > > 0.187: Condition Check for Line 2 of PreRequisite returned FALSE > > 0.187: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102 > > 0.187: KB973768 Setup encountered an error: Setup cannot continue because > > one or more prerequisites required to install KB973768 failed. For More > > details check the Log File c:\windows\KB973768.log > > 0.187: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102 > > 0.187: Setup cannot continue because one or more prerequisites required to > > install KB973768 failed. For More details check the Log File > > c:\windows\KB973768.log > > 3.547: Message displayed to the user: Setup cannot continue because one or > > more prerequisites required to install KB973768 failed. For More details > > check the Log File c:\windows\KB973768.log > > 3.547: User Input: OK > > 3.547: Update.exe extended error code = 0xf0f4 > > 3.547: Update.exe return code was masked to 0x643 for MSI custom action > > compliance.
> > any input would be useful, Thanks.
Thank you very much. I also have MCE2002 and agree with your analysis. I will figure out how to tell Updater to ignore this one so I can get rid of the reminder.
So I too am having this problem. I am a bit confused as when I get the notice that there is an update ready to install (KB973768) and I click on the link for 'more information', it takes me to a page refering to Microsoft Security Bulletin MS09-037 (Vulnerabilities in Microsoft Active Template Library (ATL) Could Allow Remote Code Execution (973908)). Whats up with that?
"Bethel95" wrote: > I've had the same problem. Here's what I've found:
> Referring to http://support.microsoft.com/kb/973768, in the "Applies To" > section (near the bottom of the page), update KB973768 applies only to XP > systems with MCE 2005 installed--not those with MCE 2002 (as my system has).
> I'm guessing that the Windows Update checker is at fault, and is prescribing > this update based on invalid criteria (e.g., looking only for an MCE > installation, but not checking for MCE version).
> Based on the above, if you have MCE 2002 installed, you could safely tell > Windows Update to ignore this particular update. To confirm this, right-click > on "My Computer" and select "Properties"--the dialog box will display your > Windows and MCE version.
> "Skyler M" wrote:
> > "DeepDiver" wrote:
> > > I have tried to install security update KB973768 several times after this was > > > auto downloaded. Always fails. Anyone have same problem or a fix/explanation
> > Alright i have the same problem, > > I run XPSP2, I was wondering as to why this file will not install/update, > > its failure affects other microsoft programs like Zune...
> > here is a copy of the log message i get:
> > 0.140: 2009/09/11 06:14:04.302 (local) > > 0.140: c:\ecee1be6b0350e2847573726cb\update\update.exe (version 6.3.13.0) > > 0.140: Hotfix started with following command line: > > 0.140: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with > > error 0x2 > > 0.172: Return Value From IsMediaCenterPC = 1 > > 0.172: IsMediaCenterPC returned value( 0x1 ) which is Equal To 0x1 > > 0.172: Condition succeeded for section PreReq.SingleOp.MediaCenter in Line 1 > > of PreRequisite > > 0.172: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not > > Equal To Specified Value > > 0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not > > Equal To Specified Value > > 0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not > > Equal To Specified Value > > 0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not > > Equal To Specified Value > > 0.187: Condition Check for Line 2 of PreRequisite returned FALSE > > 0.187: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102 > > 0.187: KB973768 Setup encountered an error: Setup cannot continue because > > one or more prerequisites required to install KB973768 failed. For More > > details check the Log File c:\windows\KB973768.log > > 0.187: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102 > > 0.187: Setup cannot continue because one or more prerequisites required to > > install KB973768 failed. For More details check the Log File > > c:\windows\KB973768.log > > 3.547: Message displayed to the user: Setup cannot continue because one or > > more prerequisites required to install KB973768 failed. For More details > > check the Log File c:\windows\KB973768.log > > 3.547: User Input: OK > > 3.547: Update.exe extended error code = 0xf0f4 > > 3.547: Update.exe return code was masked to 0x643 for MSI custom action > > compliance.
itc_sburnett wrote: > So I too am having this problem. I am a bit confused as when I get the > notice that there is an update ready to install (KB973768) and I click on the > link for 'more information', it takes me to a page refering to Microsoft > Security Bulletin MS09-037 (Vulnerabilities in Microsoft Active Template > Library (ATL) Could Allow Remote Code Execution (973908)). Whats up with > that?
There is often more than one update - for different products, or different versions of products, affected by the same issue - associated with a single security bulletin, and these updates may have different KB numbers. So there isn't a 1:1 relationship between security bulletin numbers and update numbers.
I suggest you phone Microsoft for assistance with the problem you are having installing the update. This is free of charge for home users (in some parts of the world you may be required to pay for the phone call itself) and details are in the KB article:
>> I've had the same problem. Here's what I've found:
>> Referring to http://support.microsoft.com/kb/973768, in the "Applies To" >> section (near the bottom of the page), update KB973768 applies only to XP >> systems with MCE 2005 installed--not those with MCE 2002 (as my system has).
>> I'm guessing that the Windows Update checker is at fault, and is prescribing >> this update based on invalid criteria (e.g., looking only for an MCE >> installation, but not checking for MCE version).
>> Based on the above, if you have MCE 2002 installed, you could safely tell >> Windows Update to ignore this particular update. To confirm this, right-click >> on "My Computer" and select "Properties"--the dialog box will display your >> Windows and MCE version.
>> "Skyler M" wrote:
>>> "DeepDiver" wrote:
>>>> I have tried to install security update KB973768 several times after this was >>>> auto downloaded. Always fails. Anyone have same problem or a fix/explanation
>>> Alright i have the same problem, >>> I run XPSP2, I was wondering as to why this file will not install/update, >>> its failure affects other microsoft programs like Zune...
>>> here is a copy of the log message i get:
>>> 0.140: 2009/09/11 06:14:04.302 (local) >>> 0.140: c:\ecee1be6b0350e2847573726cb\update\update.exe (version 6.3.13.0) >>> 0.140: Hotfix started with following command line: >>> 0.140: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with >>> error 0x2 >>> 0.172: Return Value From IsMediaCenterPC = 1 >>> 0.172: IsMediaCenterPC returned value( 0x1 ) which is Equal To 0x1 >>> 0.172: Condition succeeded for section PreReq.SingleOp.MediaCenter in Line 1 >>> of PreRequisite >>> 0.172: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not >>> Equal To Specified Value >>> 0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not >>> Equal To Specified Value >>> 0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not >>> Equal To Specified Value >>> 0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not >>> Equal To Specified Value >>> 0.187: Condition Check for Line 2 of PreRequisite returned FALSE >>> 0.187: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102 >>> 0.187: KB973768 Setup encountered an error: Setup cannot continue because >>> one or more prerequisites required to install KB973768 failed. For More >>> details check the Log File c:\windows\KB973768.log >>> 0.187: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102 >>> 0.187: Setup cannot continue because one or more prerequisites required to >>> install KB973768 failed. For More details check the Log File >>> c:\windows\KB973768.log >>> 3.547: Message displayed to the user: Setup cannot continue because one or >>> more prerequisites required to install KB973768 failed. For More details >>> check the Log File c:\windows\KB973768.log >>> 3.547: User Input: OK >>> 3.547: Update.exe extended error code = 0xf0f4 >>> 3.547: Update.exe return code was masked to 0x643 for MSI custom action >>> compliance.
I have the same version and problem at DeepDiver. I don't know how to tell Updater to ignore this to get rid of it. Here is my log:
0.063: 2009/11/14 08:31:07.906 (local) 0.063: C:\WINDOWS\SoftwareDistribution\Download\519039965b9b1c75e6fe81698d853607\u pdate\update.exe (version 6.3.13.0) 0.063: Failed To Enable SE_SHUTDOWN_PRIVILEGE 0.063: Hotfix started with following command line: -q -z -er /ParentInfo:f3ecc98b1e3d7843b4159ea2cd00df54 0.063: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with error 0x2 0.078: Return Value From IsMediaCenterPC = 1 0.078: IsMediaCenterPC returned value( 0x1 ) which is Equal To 0x1 0.078: Condition succeeded for section PreReq.SingleOp.MediaCenter in Line 1 of PreRequisite 0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not Equal To Specified Value 0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not Equal To Specified Value 0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not Equal To Specified Value 0.078: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not Equal To Specified Value 0.078: Condition Check for Line 2 of PreRequisite returned FALSE 0.078: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102 0.078: KB973768 Setup encountered an error: Setup cannot continue because one or more prerequisites required to install KB973768 failed. For More details check the Log File c:\windows\KB973768.log 0.094: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102 0.094: Setup cannot continue because one or more prerequisites required to install KB973768 failed. For More details check the Log File c:\windows\KB973768.log 0.094: Update.exe extended error code = 0xf0f4 0.047:
If anyone could help it would be appreciated. Trying to use new ipod but iTunes won't recognize ipod :(.
> > I've had the same problem. Here's what I've found:
> > Referring to http://support.microsoft.com/kb/973768, in the "Applies To" > > section (near the bottom of the page), update KB973768 applies only to XP > > systems with MCE 2005 installed--not those with MCE 2002 (as my system has).
> > I'm guessing that the Windows Update checker is at fault, and is prescribing > > this update based on invalid criteria (e.g., looking only for an MCE > > installation, but not checking for MCE version).
> > Based on the above, if you have MCE 2002 installed, you could safely tell > > Windows Update to ignore this particular update. To confirm this, right-click > > on "My Computer" and select "Properties"--the dialog box will display your > > Windows and MCE version.
> > "Skyler M" wrote:
> > > "DeepDiver" wrote:
> > > > I have tried to install security update KB973768 several times after this was > > > > auto downloaded. Always fails. Anyone have same problem or a fix/explanation
> > > Alright i have the same problem, > > > I run XPSP2, I was wondering as to why this file will not install/update, > > > its failure affects other microsoft programs like Zune...
> > > here is a copy of the log message i get:
> > > 0.140: 2009/09/11 06:14:04.302 (local) > > > 0.140: c:\ecee1be6b0350e2847573726cb\update\update.exe (version 6.3.13.0) > > > 0.140: Hotfix started with following command line: > > > 0.140: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with > > > error 0x2 > > > 0.172: Return Value From IsMediaCenterPC = 1 > > > 0.172: IsMediaCenterPC returned value( 0x1 ) which is Equal To 0x1 > > > 0.172: Condition succeeded for section PreReq.SingleOp.MediaCenter in Line 1 > > > of PreRequisite > > > 0.172: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not > > > Equal To Specified Value > > > 0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not > > > Equal To Specified Value > > > 0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not > > > Equal To Specified Value > > > 0.187: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not > > > Equal To Specified Value > > > 0.187: Condition Check for Line 2 of PreRequisite returned FALSE > > > 0.187: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102 > > > 0.187: KB973768 Setup encountered an error: Setup cannot continue because > > > one or more prerequisites required to install KB973768 failed. For More > > > details check the Log File c:\windows\KB973768.log > > > 0.187: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102 > > > 0.187: Setup cannot continue because one or more prerequisites required to > > > install KB973768 failed. For More details check the Log File > > > c:\windows\KB973768.log > > > 3.547: Message displayed to the user: Setup cannot continue because one or > > > more prerequisites required to install KB973768 failed. For More details > > > check the Log File c:\windows\KB973768.log > > > 3.547: User Input: OK > > > 3.547: Update.exe extended error code = 0xf0f4 > > > 3.547: Update.exe return code was masked to 0x643 for MSI custom action > > > compliance.
> > > any input would be useful, Thanks.
> Thank you very much. I also have MCE2002 and agree with your analysis. I > will figure out how to tell Updater to ignore this one so I can get rid of > the reminder.
For home users, no-charge support is available by calling 1-866-PCSAFETY and/or 1-866-234-6020 in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates. When you call, clearly state that your problem is related to a Security Update and cite the update's KB number (e.g., KB999999).
If your problem relates to a Cumulative Security Update for IE, call the above number and ask to be transferred to the "Consumer IE queue" (which is 47830).
For enterprise customers, support for security updates is available through your usual support contacts. -- ~Robear Dyer (PA Bear) MS MVP-IE, Mail, Security, Windows Client - since 2002
MusicMan06 wrote: > I have the same version and problem at DeepDiver. I don't know how to > tell > Updater to ignore this to get rid of it. Here is my log...
"DeepDiver" wrote: > I have tried to install security update KB973768 several times after this was > auto downloaded. Always fails. Anyone have same problem or a fix/explanation
> got Portuguese version of MCE 2002 and there is no KB973768 in Portuguese!
There's even no KB973768 for MCE 2002. It's for MCE 2005 *exclusive*. If you aren't running MCE 2005, I would recommend to hide KB973768 on the Windows/Microsoft Update site.
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