Gov2.0Australia Google Group

Collaboration video

2009-12-05T20:59:37Z

Hello,
We recorded Michael Sampson's presentation to the NSW KM Forum this
week (well, most of it). More here: [link]
Many thanks to Michael & all the attendees.
Regards,

New: Web Analytics for Australian Governments group

2009-12-04T06:07:36Z

Hi guys,

Following an ABS seminar last week on Web Analytics for Government,
there's now a Google group to discuss the topic of web analytics for
the public sector.

If anyone is interested in talking specifically about this topic,
please join the group at: [link]

Re: Interested in providing feedback about TF Project 8? Meeting on 10/12 in Canberra

2009-12-04T03:35:05Z

I still have room for a few more people to participate in this
workshop.

As I need to finalise the venue arrangements, please can you let me
know before COB today if you would like to participate.

Thanks,

James

Re: Are you in Gov and responsible for a Twitter account? if so could you answer a few questions?

2009-12-04T01:34:57Z

Adam,

Our social media activities are already listed on the Gov2.0 practices
site, I'll include some additional information here as its valuable to
your questions.

1) Who has responsibility for maintaining the account (putting up
messages, monitoring responses/questions)?

Web Administrator, Communications Branch. We're a small outfit, so

Gov 2.0 Taskforce - Online Engagement Review

2009-12-01T00:55:23Z

Collabforge has been commissioned to undertake a review of the Taskforce's
online engagement activities.
The Taskforce has attracted significant public participation during its
operation and will attract equal interest in terms of the legacy it leaves
behind, both in terms of its engagement methods and approach to community

Re: [Gov2.0Australia] Are you in Gov and responsible for a Twitter account? if so could you answer a few questions?

2009-12-01T00:29:41Z

Hi Adam,

While I was at DEEWR up until a few months ago I was jointly-managing the
@TrainingGovAu ([link]) Twitter account with a
colleague until the team underwent a restructure and the project took on a
new direction which saw those involved with UCD, stakeholder engagement and

Are you in Gov and responsible for a Twitter account? if so could you answer a few questions?

2009-12-01T00:12:34Z

hello fellow Gov. peeps.
As a South Australian Government employee and someone who is pushing social
media from within Government i am currently putting together a white paper
to support the creation of multiple data feeds for public consumption. I am
looking for some examples of other Government departments that have existing

Re: [Gov2.0Australia] Re: Next Australian Community Managers Roundtable in Canberra?

2009-11-28T08:12:51Z

OK,

How about late Feb / early March?

Can anyone stump up a venue? Probably looking at 10 - 15 people in the
first instance.

On Sat, Nov 28, 2009 at 9:38 AM, Nathanael Boehm

--
Matt Moore
M. +61 (0) 423 784 504
m...@innotecture.com.au

Re: [Gov2.0Australia] Re: Next Australian Community Managers Roundtable in Canberra?

2009-11-27T22:38:13Z

Maybe. Will be back in the APS by then so will be eligible. Let's see.

Thanks for the invite.

Nathanael Boehm

Freelance web user interaction designer

user experience · social experience · social media · user interface
development · usability · accessibility

Imagine Innovation · KATA Professional · UXnet Canberra · OpenAustralia ·

Re: Next Australian Community Managers Roundtable in Canberra?

2009-11-27T22:34:28Z

Matt,

I'd attend.

Not too many Community Managers in Canberra at this stage however.

Government hasn't yet rationalised the need for them.

Cheers,

Craig

Interested in providing feedback about TF Project 8? Meeting on 10/12 in Canberra

2009-11-27T01:47:39Z

Hi everyone,

On the morning of Thursday 10th December I will be running a meeting
in Canberra to gather feedback about the Taskforce Project 8
deliverables. Just to remind you, the purpose of Project 8 is to
provide a Toolkit Blueprint and Online Engagement Guidelines.

I'm currently giving those who have been providing some direct input

Re: Re: [Gov2.0Australia] Re: UX staff @ Centrelink - hang your head in shame!!!

2009-11-26T02:37:35Z

Andrew,
Actually this kind of large-scale quantification & systems mapping is
something that I am quite keen on. A lot of my client work recently
has involved trying to understand the information ecologies* of
different users inside organisations - and using techniques like
observation (I wouldn't call it ethnography) and persona construction

Re: UX staff @ Centrelink - hang your head in shame!!!

2009-11-25T23:25:38Z

This reminds of the recent American Airlines incident.

[link]

This is an organisational challenge, not a UX problem. The solution is
Social Business Design.

James

Re: [Gov2.0Australia] Re: UX staff @ Centrelink - hang your head in shame!!!

2009-11-25T21:55:47Z

Incorrect - I know of at least three federal departments where there is a
central design authority that advises all players on user experience - in
effect, tying it together. I use "user experience" rather than "citizen
experience" because not all government clients are citizens.
Before you issue a rejoinder of "but this doesn't always work", I have to

Re: [Gov2.0Australia] RE: UX staff @ Centrelink - hang your head in shame!!!

2009-11-25T21:28:53Z

Andrew R,
I have a suspicion that there is no one in charge of the "citizen
experience" in gov departments. Someone looks after forms. Someone
else looks after the website. Someone else designs the physical
touchpoints. But no one ties it all together. There may even be turf
wars between these groups (not that turf wars ever occur in